Conteúdos em Inglês

As one of the first network operators in Eastern Europe, Si.mobil - Vodafone is starting its commercial EDGE (Enhanced Data Rates for GSM Evolution) services. The network was delivered and set up by Siemens mobile. By January 2004 the new high-speed network will be...

Despite retaining a clear lead in terms of market share, Nokia lost ground to both Siemens and Sony Ericsson in a Western European mobile phone market that overall remained flat year on year. As expected, IDC's European Mobile Phone Tracker research found price cuts...

As the biggest shopping season starts, we are all preparing lists of gifts for our loved ones, friends and family, to demonstrate our appreciation and affection. It is customary to use the gifts as a way to express our feelings and demonstrate the importance of the...

Royal Philips Electronics announced the release of the UK MultiMed ConText for its speech recognition software SpeechMagic. For the first time ever, UK hospitals can now integrate a hospital-wide speech recognition system with their Electronic Patient Record (EPR)...

Imagetalk has selected Babel-Infovox’ embedded Text-to-Speech solution, PocketBabil,  for its mobile communication tool on Imagetalk Pocket and Imagetalk Smartphone applications. The Babel-Infovox speech synthesis integrated in these products supports all major...

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Alcatel announced that, effective January 1, 2004, Ad Nederlof will assume the position of chairman of Genesys. Since February 2000, he has been president and CEO of Genesys. In his new role Mr Nederlof will expand his consultative work with customers while continuing...

ASC telecom, a provider of performance improvement solutions for contact centres, announced today the launch of MARATHON EVOlite, ASC’s new plug-and-play communications recording solution for Small to Medium Enterprises. MARATHON EVOlite, lays its engineering...

New research published today by ContactBabel shows that Indian call centre agents get paid less than an eighth of their UK counterparts’ salaries, and do not provide as good a service to the customer. A survey of over 300 UK and Indian call centre operations finds...

BT today announced the decision by Hydratight Sweeney, a manufacturer of bolt tightening equipment, to implement a converged infrastructure based on Nortel Networks' Succession IP product offering. The solution went live in August 2003, and has been installed in the...

Météo France, the French meteorology organisation, has chosen Elan Sayso's golden tone TTS to read out the sea weather forecasts, flight condition information or weather alerts, available over the phone 24-7. The Météo Marine sea weather forecast service for the...

Coffee mornings are out, mobile communication is in: Women are already the world champions when it comes to messaging. They view technology in terms of the functionality it offers and are favourably predisposed to UMTS. That is the result of a survey of 3,000...

BT will be the first UK-based company to introduce Siebel CRM OnDemand to businesses in the UK. The new on-demand service enables small and medium-sized organisations and divisions of larger businesses to organise, manage and streamline their sales, marketing and...

United Kingdom's Royal Mail announced has significantly reduced call handling costs for its Track & Trace (T&T) delivery tracking service by investing in a speech recognition solution. Aspect Customer Self-Service with speech recognition by Nuance automates...

Last week, we previewed the promising new world of contact centre performance management. We established that contact centre performance management could liberate contact centre managers from time-consuming data collection and reporting and empower them to capture and...

Alcatel officially launched its latest-born 3G Reality Centre in Milan, Italy, today. This facility is part of Alcatel's worldwide programme which offers a live end-to-end network environment open to operators, content and services providers and dedicated to the...

Tecnomen has been selected by Swisscom Mobile to provide new enhanced messaging services for their existing Tecnomen messaging platform. The enhancement will expand Swisscom Mobile's messaging solution portfolio by offering new services such as wireless e-mail, as...

Cyantel, an Irish developer of location-based services, has announced that it will deliver their E-Z-Manage Resource Manager to Vodafone Germany to start a service called Vodafone “FleetManagement”. E-Z-Manage Resource Manager is a location-based service that enables...

Cyantel, the Irish developer of location-based services, has announced that it will deliver their E-Z-Manage Resource Manager to Vodafone Germany to start a service called Vodafone “FleetManagement”. E-Z-Manage Resource Manager is a location-based service that enables...

Audentify, a provider of contact center technology and a division of Autonomy Corporation announced that Dataforce, a contact center representing a number of the UK's leading brands, has selected Audentify to automatically monitor and manage all customer interactions,...

Rhetorical, a Scottish provider of text-to-speech (TTS) technology, and the Royal National Institute of the Blind (RNIB) announced a partnership to increase information access for people with sight problems. Rhetorical's text-to-speech (TTS) product 'rVoice' will be...

Lloyds TSB has received its 70 millionth automated call – representing more than 84 million financial transactions – through a speech-enabled customer self-service telephone system based on an interactive voice response (IVR) solution from Nortel Networks. The system...

The City of Cologne has won the 'CRM Best-Practice Gold Award' in the category Business to Customer (B2C). The municipality received the Customer Relationship Management (CRM) award for its call centre solution, which was developed in conjunction with Siemens Business...

Alcatel announced today a contract with Combellga, one of Russia's carriers, to enhance its existing voice network by using a next-generation IP-based infrastructure to interconnect its local services areas. Alcatel NGN solution enables Combellga to initiate IP...

Sakrament, a Belarus software developer in the sphere of speech recognition and text-to-speech (TTS) technologies for the Russian language, announced that TNT TV Network has selected its TTS Engine to use in the TV reality-show. TNT is among the first in the world and...