Conteúdos em Inglês

Aspect Software announced it has acquired substantially all of the assets of SophistiCom Technologies Inc., a privately-held provider of quality management software.   With this acquisition, Aspect Software adds a significant piece to its contact centre...

Ericsson Mobile Platforms has successfully started deliveries of the U350 and U360 platforms.   Jörgen Lantto, vice president and head of Strategic Product Management at Ericsson Mobile Platforms, commented that 'U350 and U360 platforms are the smallest and most...

Siemens has inked a contract with the Finnet Group covering the delivery of an ultra-fast fiber-optic network based on cutting-edge DWDM (Dense Wavelength Division Multiplexing) technology. This new technology increases the transfer capacity of the existing paths on...

Vodafone Group announced that Attila Vitai will be appointed as CEO of Vodafone's operations in Turkey, subject to the regulatory approval and completion of the purchase of the Turkish mobile operator Telsim.   Mr. Vitai, who is currently CEO of Vodafone Hungary,...

Alcatel and Lucent have entered into a definitive merger agreement. The primary driver of the combination is to generate significant growth in revenues and earnings based on the market opportunities for next-generation networks, services and applications, while...

Showing signs of maturity, Czech IT market growth slowed to 8.6% in 2005, down from an impressive 14.7% in 2004. Nevertheless, according to IDC , revenue passed the significant $3 billion mark for the first time last year, and the market will pick up again this year,...

Vodafone Czech Republic chosen Ericsson to build a 3G transmission and core network, including its market-leading mobile softswitch solution, in the Czech Republic. The core network shoul be completed by the end of June 2006.   The new 3G network is...

VoiceObjects announced the appointment of Beatriz V. Infante as the company’s new CEO. Infante will also take a seat on the company’s board of directors.   “I’m thrilled to be joining this exciting and high-growth company” commented Infante. “I believe...

Bharti Tele-Ventures, India's provider of telecommunications services, has signed a five-year managed services agreement with Nortel to host contact center services for more than 19.7 million - and growing - subscribers to Bharti's Airtel GSM mobile, broadband and...

IDC forecasts that worldwide IT spending will increase by 6.3% in 2006, as economic stability in the U.S., Europe, and Japan combines with continued robust growth in emerging markets. Growth will be strongest in the software market at 7%, while hardware and services...

Deutsche Telekom has reached agreement with Microsoft on an alliance to deliver Internet Protocol television (IPTV) services to consumers across Germany. The contract will enable Deutsche Telekom Group to deliver next-generation television, as well as...

Convergys Corporation announced that RCN Corporation, a provider of cable TV, telephone, and Internet services, has renewed its billing and customer care agreement with Convergys for five years.   The renewed agreement continues the licensing, maintenance, and...

Wells Fargo has recently completed deployment of Verint's Networked Video Solution at its 4000th branch bank location in the United States. The Company will use Verint's solution to centrally investigate security breaches, including theft and fraudulent transactions,...

Alcatel announced that it has been awarded a 50 million euros contract to extend the GSM/EDGE mobile network of Tunisie Télécom, the incumbent fixed and mobile operator in Tunisia.   With this new extension, Tunisie Télécom expects to optimize its existing...

Excel Switching and Brooktrout Technology, who combined operations in October 2005, announced their new company name: Cantata Technology.   “Our new name, Cantata, is a word derived from a rich musical composition in which talents converge to create something...

Ericsson has signed a contract with New Zealand Police to provide MINI-LINK microwave radio systems, transmission products and support, to help the police build its own internal nationwide communication network.   Richard Harkett, New Zealand Police Manager...

Ericsson and Acea, an electricity distributor in Italy, have signed a 10 year managed service agreement to manage and develop Acea's system for Automatic Meter Reading (AMR). The system will be deployed in Rome to 1.5 million households.   Ericsson says that is...

Mitel and Foundry Networks Inc. announced the successful completion of interoperability testing between their respective Gigabit Power over Ethernet (PoE) solutions. The expanded partnership between the two companies focuses on simplifying the deployment of converged...

France Telecom announced that its residential Voice over IP services, running on Netcentrex solutions, have exceeded 1 million lines in commercial service across 5 countries at the end of 2005: France, UK, Netherlands, Italy and Spain.   On the release note, it...

BT Germany has announced at CeBIT that it is launching a new reseller platform for Voice over IP:“BT Wholesale VoIP”.   The BT solution permits the assignment of phone numbers to the VoIP subscribers – either from the respective local network or from the 032 path...

World-class contact centers are not the result of luck or chance. World-class contact centers evolve, over time, under the direction of highly skilled and inspired leaders. Contact center managers today cannot be satisfied with merely “doing more with less.” They must...

Cisco Systems, Inc. released the Cisco Unified Communications system, a new suite of voice, data and video products and applications specifically designed to help organizations of all sizes to communicate more effectively.   Based on the Cisco Service-Oriented...

ASC announced the addition of email response management to INSPIRATIONpro, its premier quality monitoring solution. Guenther Mueller, Chairman and CEO of ASC, explained that “Email response management and quality monitoring systems work together to create a superior...

Witness Systems announced additional investment in the Indian market. The company is increasing its number of local customers and strategic reseller partners, and expanding its Bangalore research and development operation and customer support center. 'India is a...

Genesys Telecommunications Laboratories completed an installation of its Genesys Express Multimedia solution in the customer service centre of FC Barcelona. The implementation at the club's Nou Camp stadium is part of an in-sourcing initiative that enables the Spanish...