Conteúdos em Inglês

Dejima has launched a SMS 'keyword free' directory service for Orange France customers. The new service, called 2 12 12, is powered by the Dejima Direct Mobile Messaging platform, and enables Orange France customers to use their own words and language to access more...

Finnet is expanding its IP backbone network with Ericsson's Packet Backbone Network (PBN) solution, equipped with Juniper Networks routing products. The network expansion will enable Finnet's network operator, Finnish 2G Ltd., to handle increased data traffic while...

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Jorma Ollila, chairman and CEO of Nokia, today announced the appointment of Mary McDowell as senior vice president and general manager, enterprise solutions, and member of the Nokia Group Executive Board, as of January 1st, 2004.McDowell will oversee the Enterprise...

ASC SmartContact Centre received the prestigious “Best New Product” prize at the Irish Contact Centre Awards, attended by around 500 Irish contact centre professionals. SmartCC is a live agent support system that enables team leaders to monitor, coach and support...

VoiceGenie Technologies, a Canadian provider of VoiceXML platforms, development environments and tools for advanced speech solutions, and Elan Speech, a French Text-to-Speech provider, announced their partnership and marketing alliance to deliver high-end...

Corporate respect for the role, purpose and contribution of contact centres is increasing as senior executives recognise the positive impact they have on the bottom line and the tremendous value of customer data flowing through the contact centre. The race is now on...

NCR Corporation announced a global agreement with ScanSoft, to embed ScanSoft's RealSpeak Solo text-to-speech (TTS) engine within NCR's APTRA Edge and APTRA Advance NDC self-service software. The agreement provides the tools for financial institutions to improve...

BT today launched Succession Enterprise 3.0, the new software family for the Meridian 1 and Succession 1000 communications platforms from Nortel Networks. Succession Enterprise 3.0 combines Meridian 1 and Succession 1000 (formerly CSE 1000) on one single software...

POST cti and IDL announced today a partnership agreement and a series of jointly-funded marketing initiatives to promote the uptake of standards-based telephony amongst the developer, reseller and system integrator communities. POST cti and IDL are currently...

Four more UK plcs have signed up to Lloyds TSB Registrars' telephone speech recognition share service, developed by SRC, to streamline administration and improve customer service to more than 220,000 employees. National Grid Transco is the latest company to sign up to...

· Best Training Programme: Hertz Europe Services Centre · Best Customer Services Delivery: The Merchants Group (Ireland) · Best Small or Growing Contact Centre: Hibernian · International Outsource Partner of the Year: Mitial International Benchmarking Standards -...

Indian staff are not only cheaper but offer a better quality of service than UK call centre workers the head of the national rail enquiries service has told MPs. The train operating companies have come under fire this week from the union Amicus for plans that could...

Chess great Garry Kasparov on Sunday virtually shut down computer program X3D Fritz to score a vital win in the third game of his latest man vs. machine match. World No. 1 Kasparov, 40, had a winning position with the white pieces after only 16 moves and coasted until...

Streamdoor started operations today with a mission to lead the emerging hosted IP contact centre (HIPCC) market. Streamdoor’s services focus on contact centres applications which handle voice calls, email and web customer interactions. Streamdoor’s target markets are...

The results of the latest Merchants Global Contact Centre Benchmarking Report covering 200 contact centres worldwide show that a clear majority of centres employ a multiple line strategy with only 22 per cent adopting a single number policy. The number of contact...

Language and speech technologies, after decades of research and development, have reached near-market maturity where specialist companies are now offering value added services and solutions to a broad spectrum of potential users. LangTech 2003, the second edition of...

The last few weeks have again seen a wide coverage in the press of the ‘Indian’ issue. Headline after headline tells us another well-known brand is to close its UK-based operation with the loss of many UK jobs. HSBC, National Rail Enquiries and Prudential, have all...

Onyx Software announced an unsolicited proposal to acquire Pivotal Corporation by way of a business combination in a stock for stock transaction valued at approximately $2.25 per Pivotal common share. Under the terms of the proposal which was submitted by letter to...

HP and SAP announced a Memorandum of Understanding aimed at deepening their collaboration to the large enterprises markets. By combining the necessary toolsets and methodologies from the HP Adaptive Enterprise strategy and SAP’s adaptive business service...

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FINEOS Corporation, a manufacturer of banking and insurance software, has announced that it has the ability to fully support wrap products using its front to back office life, pension and investment solution, FINEOS Wraps. The product is a fully integrated, web-based...

Gartner has placed Altitude Software, a Portuguese independent contact centre vendor, in the visionary quadrant for the EMEA contact centre market. According to Gartner’s recent report titled, “Contact Centre Infrastructure Magic Quadrant 2003 – EMEA Region”, Altitude...

Nucleus Research, a technology research and services provider, found that hosted CRM solutions have the potential to deliver significant returns and that it has been both difficult and uncommon to achieve positive ROI using CRM software packages. In its report...

POST CTI, a UK distributor of standards-based communications products, announces the UK availability of the Intel NetStructure Host Media Processing software version 1.1 for Microsoft Windows 2000. The software enables developers, system integrators and end users...