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Telekom Austria signs today a contract for implementation of a pilot project for digital terrestrial television (DVB-T) together with the Austrian Regulatory Authority for Telecommunications and Broadcasting (RTR-GmbH), Siemens AG Austria and the Austrian Broadcasting...

Epocware / Paragon Software Group announced that SlovoEd multilingual dictionary for Series 60 supports new Try&Buy concept realized in Nokia 6600 smartphone, based on Symbian OS. Together with the announcement of new Nokia 6600 smartphones shipments to begin...

As the global economy is slowly picking up, companies large and small are facing a similar challenge: growth. Following years of aggressive lay offs and cost cutting, companies are now seeking new growth vehicles in the form of innovations and new sales revenues. The...

Alcatel's Board of Directors reviewed third quarter 2003 results. Third quarter sales reached €3,039 million versus €3,149 million in second quarter 2003. Year over year, sales decreased by 13% (6% at constant exchange rate). Income from operations amounted to €160...

Eckoh Technologies, a UK speech application service provider, announced a 1-year exclusive contract with Wire-e, a developer of business software tools, for the provision of speech recognition and IVR services to corporate customers of Vodafone’s Rapide ‘Virtual...

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Loquendo announced that its Voice Gateway has been certified for use with Oracle9i Application Server Wireless and Collaboration Suite. Loquendo currently supports U.K. and U.S. English, Italian, Castilian Spanish, French, German, Brazilian, Portuguese, Mandarin...

According to new consumer research published today by Oftel, UK’s telecoms regulatory body, half of UK homes have now internet access. Other key findings show that 12.5 million UK households are now on-line, with 750,000 new connections over the last three months,...

E.piphany announced the latest version of its E.6 software suite, E.piphany 6.5. Built on J2EE service-oriented architecture, the E.piphany 6.5 software suite delivers a new family of CRM applications that blend marketing, sales and service functions. The release of...

Siemens Information and Communication Networks (IC Networks) and Aspect announced a partnership to deliver applications for growing market of IP communications and services. As an OEM partner, Aspect will integrate Siemens HiPath technology with its Uniphi...

Genesys Telecommunications, a subsidiary of Alcatel, introduced a Managed Services Suite that provides businesses with new standards of control, choice and intelligence in hosted call center solutions. The Genesys Managed Services Suite is designed to be delivered by...

Martin Butler, founder and president of Butler Group, issued this challenge to the IT industry during the launch of the Information Economics Journal at the Barber-Surgeon's Hall in London. Martin Butler proposed that the technological inefficiencies were due to...

Nokia today announced Nokia Wireless Accelerator, designed to optimise data communication over narrowband wireless and fixed networks. Nokia Wireless Accelerator downloads enterprise data to wireless devices or laptops. Nokia Wireless Accelerator technology is a...

ScanSoft introduced four new services to support customers with their speech investment. Services include Voice Identity Program (V.I.P.), Advanced Technology Proof of Concept (P.O.C.), DesignLab Services to Evolve Speech Applications and Enterprise Speech Strategy....

International business process outsourcer Vertex, has implemented ASC SmartContact Centre in their Phoenix House, Knowsley contact centre after a successful trial for inbound and outbound sales contracts. According to the two companies, the trial demonstrated...

Wicom Communications and MNS, an Egyptian provider of Wireless Applications and Unified Communication solutions, announced a partnership. According to the agreement, MNS will distribute and support Wicom Contact Center solution in the Middle East market. MNS offering...

Avaya reinforced its commitment to the channel at its Avaya Forum in Barcelona for around 400 customers and business partners. Building on existing success, Avaya announced the evolution of its enhanced Business Partner Programme. The programme will strengthen and...

Ericsson has introduced an enhanced version of its BusinessPhone business communications system for small and medium-sized enterprises (SMEs). BusinessPhone 6.0 offers new facilities for mobile working, IP Telephony, Unified Messaging (UM) and Computer-Telephony...

Sabio has signed a three year contract to provide BSkyB – a UK digital TV provider - with a Workforce Management (WFM) solution for its customer contact centres at Livingston and Dunfermline, Scotland. BSkyB has over 6.8 million subscribers and its 6,000 contact...

UK’s Prime Minister Tony Blair intentions to investigate predictive dialling should ring new warning bells for the call centre industry, claims data suppression specialist UK DATA IT, which has recently established a partnership with Amcat to optimise the efficiency...

Gartner analysts said worldwide speech recognition telephony software revenue is on pace to reach €110 million in 2003, up from €108 million in 2002. The speech recognition industry hit its peak in 2000 when worldwide revenue totalled €119 million, but the industry...

First impressions count. First impressions give consumers their first clear idea about what a company is like: are they professional? amateurs? modern? traditional? trustworthy? And so on. And the company Web site must reflect this 24 hours a day. Is visual...

Actionable intelligence defines data that is not simply just ‘there’ in historic ACD reports or reams of paper from your CRM system, but can actually be employed to derive real meaning and accordingly, make changes to the way a contact centre is managed, changes that...

With competition fierce, and churn rates high, mobile operators need to find effective stratgies to identify high value customers and then keep hold of them. With prepaid subscribers making up a significant proportion of their customer base, the challenge is...

Nokia is now introducing the Nokia 3660 and Nokia 3620 aimed at expanding the company's imaging portfolio and to reach a wider consumer segment. In addition to an integrated VGA camera for still picture and video capture, a video player and multimedia messaging (MMS)...