880 — BT and Eckoh Technologies deploy hosted ASR solution for TD Waterhouse
BT and Eckoh Technologies will provide TD Waterhouse, one of the UKs largest execution-only brokers, with a new Advanced Speech Recognition (ASR) service. TD Waterhouse provides investment services to over 500,000 clients in the UK. Under the terms of the two-year...
879 — Telefonica UK launches IP VPNs
Newly branded IP specialist, Telefónica UK announced its entrance into the UK corporate IP VPN services market. In addition to providing corporate customers with national network coverage through its own UK network infrastructure, Telefónica UK will offer global reach...
878 — Genesys and Microsoft Business Solutions align
Genesys announced today that it has been named a Microsoft Business Solutions ISV partner. As part of the relationship, Genesys will offer a Gplus Adapter for Microsoft Business Solutions CRM, a packaged integration that links call centre suite with Microsoft's...
877 — New mobile phone for blind users
Mobile software developer Babel Technologies and Spanish company Owasys have announced a new mobile phone for people who are blind or visually impaired. The owasys22c operates on an embedded text-to-speech (TTS) solution called PocketBabil from the speech software...
876 — Speech technology industry names Top Performers for 2003
The 9th Annual SpeechTEK Exposition and Educational Conference held last week at New York Marriott Marquis has appointed the ten most influential executives in the speech technology industry. This years edition winners are Steve Chambers, general manager, Scansoft;...
875 — IDS call centre survey shows high and rising staff turnover
The seventh annual survey by Incomes Data Services (IDS) of pay and conditions in UK call centres found out an average reported staff turnover of 25.1 per cent, the highest since the survey was first published back in 1997. Reported staff turnover was highest in the...
874 — Tecnomen to deliver a value added service solution to CCT Boatphone
CCT Boatphone, the exclusive wireless service provider of the British Virgin Islands in the Caribbean, has awarded Tecnomen a contract to deliver and install a complete value added service solution during the last quarter of 2003. Tecnomen will provide CCT Boatphone...
873 — Wicom provides Fujitsu services with a VoIP solution for 1.700 seats
Wicom Communications, a Finnish provider of IP contact centre and enterprise communications software, and Fujitsu Services, announced the most extensive VoIP deployment yet in the Finnish market. When deployed in full, a total of 1,700 Fujitsu employees will have...
872 — Verints ULTRA IntelliFind wins TMC Labs innovation award
Verint Systems, a provider of analytic software-based solutions for enterprise business intelligence, announced that ULTRA IntelliFind, a solution for generating actionable intelligence from free-form speech, has been named a TMC Labs Innovation Award winner by...
871 — Alna partners with BSS to deliver global solutions
Lithuanian IT manufacturer Alna is teaming up with the Telecom Business Support Systems (BSS) Software Products unit of Schlumberger (Germany) , a manufacturer of pre- and post-paid billing systems, to deliver customised solutions and professional services to mobile...
870 —
869 — MAP Telecom and Voxpilot join forces to expand VoiceXML hosting business
MAP Telecom, the voice division of Monaco Telecom, has added Voxpilots VoiceXML platform to its IVR (Interactive Voice Response) platform range in order to expand its Voice Service Provider (VSP) business to Europe and beyond, thus creating a global hosting solution...
868 — Nokia delivers email and enterprise connectivity solution for handhelds
Nokia has announced an enterprise mobility solution that provides mobile workers using browser-enabled handheld devices a desktop-like experience when accessing corporate email, calendar, contacts, and tasks, including the ability to access attachments from an email...
867 — eService vendor guide: Kana, Oracle, RightNow, SAP, Siebel and more. The analysis of Donna Fluss, Principal, DMG Consulting
eService or web based self-service, solutions that allow customers to help themselves, are a requirement for all web sites. Without them, an enterprise is going to generate customer frustration, consternation and nasty calls and emails. Consider eService as a common...
866 — Microsoft teams with Voice Automation to deploy voice-enabled services
Voice Automation announced a strategic relationship with Microsoft to deliver voice-enabled applications for the enterprise. As part of the Microsoft Speech Partner program, Voice Automation will voice-enable Microsoft's Speech Server-based products for access to...
865 — Microsoft teams with Voice Automation to deploy voice-enabled services
Voice Automation announced a strategic relationship with Microsoft to deliver voice-enabled applications for the enterprise. As part of the Microsoft Speech Partner program, Voice Automation will voice-enable Microsoft's Speech Server-based products for access to...
864 — KLM takes off with E.piphany
E.piphany announced that KLM, the fourth largest airline in Europe about to merge with Air France, selected the E.piphany Marketing and Interaction Advisor software solutions to support its customer loyalty and targeted communications programs across its global...
863 — Babel provides voice interface for the new Owasys22c mobile phone
Babel Technologies announced that Owasys, a specialist in developing wireless devices for end-users with special needs, is deploying PocketBabil, Babels embedded Text-to-Speech solution, in the owasys22C, a mobile phone that has been designed and developed...
862 — Philips and Optimal Systems secure major order from German State insurers
Philips Electronics and the German medical IT company Optimal Systems have received a major order for the installation of SpeechMagic the Philips speech recognition software in nine German convalescent clinics. In the first step, 170 workstations will be equipped...
861 — Siebel and IBM to forge ASP CRM deal
Siebel Systems and IBM are developing a CRM hosting service pushing forward an effort Siebel abandoned two years ago. According to sources familiar with the project, the companies intend to market a service in which Siebel's business applications will be hosted by IBM...
860 — Tecnomen introduces real-time prepaid SMS charging
Tecnomen is to launch Tecnomen Real-Time Prepaid SMS Charging, a product that allows operators to charge for prepaid SMS in real time, at ITU Telecom World 2003, taking place on 12-18 October in Geneva, Switzerland. The new product will enable operators to charge a...
859 — Tecnomen introduces real-time prepaid SMS charging
Tecnomen is to launch Real-Time Prepaid SMS Charging, a product that allows operators to charge for prepaid SMS in real time, at ITU Telecom World 2003, taking place on 12-18 October in Geneva, Switzerland. The new product will enable operators to charge a user's...
858 — Wicom and Bludis deliver contact centre solutions to the Italian market
Wicom Communications, a Finnish provider of IP contact centre and enterprise communications software solutions, and Bludis, a European value added distributor of information technology, announced a partnership under which Bludis will offer Wicom Contact Centre...
857 — Roland Richter — Avaya vice president for Northern Europe
index.php?headline=87&visual=24 Banco de Imagens - Daily Picture Banco de Imagens-Quem é Quem Banco de Imagens - Centros de Contacto
856 — Avaya appoints Roland Richter as vice president for Northern Europe
Avaya has announced the appointment of Roland Richter as vice president for Northern Europe, Enterprise Communications Group (ECG). Richter holds responsibility for business leadership and driving sales across Belgium, Luxembourg, Germany, the Netherlands, Scandinavia...
