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BT and Eckoh Technologies will provide TD Waterhouse, one of the UK’s largest execution-only brokers, with a new Advanced Speech Recognition (ASR) service. TD Waterhouse provides investment services to over 500,000 clients in the UK. Under the terms of the two-year...

Newly branded IP specialist, Telefónica UK announced its entrance into the UK corporate IP VPN services market. In addition to providing corporate customers with national network coverage through its own UK network infrastructure, Telefónica UK will offer global reach...

Genesys announced today that it has been named a Microsoft Business Solutions ISV partner. As part of the relationship, Genesys will offer a Gplus Adapter for Microsoft Business Solutions CRM, a packaged integration that links call centre suite with Microsoft's...

Mobile software developer Babel Technologies and Spanish company Owasys have announced a new mobile phone for people who are blind or visually impaired. The owasys22c operates on an embedded text-to-speech (TTS) solution called PocketBabil from the speech software...

The 9th Annual SpeechTEK Exposition and Educational Conference held last week at New York Marriott Marquis has appointed the ten most influential executives in the speech technology industry. This year’s edition winners are Steve Chambers, general manager, Scansoft;...

The seventh annual survey by Incomes Data Services (IDS) of pay and conditions in UK call centres found out an average reported staff turnover of 25.1 per cent, the highest since the survey was first published back in 1997. Reported staff turnover was highest in the...

CCT Boatphone, the exclusive wireless service provider of the British Virgin Islands in the Caribbean, has awarded Tecnomen a contract to deliver and install a complete value added service solution during the last quarter of 2003. Tecnomen will provide CCT Boatphone...

Wicom Communications, a Finnish provider of IP contact centre and enterprise communications software, and Fujitsu Services, announced the most extensive VoIP deployment yet in the Finnish market. When deployed in full, a total of 1,700 Fujitsu employees will have...

Verint Systems, a provider of analytic software-based solutions for enterprise business intelligence, announced that ULTRA IntelliFind, a solution for generating actionable intelligence from free-form speech, has been named a TMC Labs Innovation Award winner by...

Lithuanian IT manufacturer Alna is teaming up with the Telecom Business Support Systems (BSS) Software Products unit of Schlumberger (Germany) , a manufacturer of pre- and post-paid billing systems, to deliver customised solutions and professional services to mobile...

MAP Telecom, the voice division of Monaco Telecom, has added Voxpilot’s VoiceXML platform to its IVR (Interactive Voice Response) platform range in order to expand its Voice Service Provider (VSP) business to Europe and beyond, thus creating a global hosting solution...

Nokia has announced an enterprise mobility solution that provides mobile workers using browser-enabled handheld devices a desktop-like experience when accessing corporate email, calendar, contacts, and tasks, including the ability to access attachments from an email...

eService or web based self-service, solutions that allow customers to help themselves, are a requirement for all web sites. Without them, an enterprise is going to generate customer frustration, consternation and nasty calls and emails. Consider eService as a common...

Voice Automation announced a strategic relationship with Microsoft to deliver voice-enabled applications for the enterprise. As part of the Microsoft Speech Partner program, Voice Automation will voice-enable Microsoft's Speech Server-based products for access to...

Voice Automation announced a strategic relationship with Microsoft to deliver voice-enabled applications for the enterprise. As part of the Microsoft Speech Partner program, Voice Automation will voice-enable Microsoft's Speech Server-based products for access to...

E.piphany announced that KLM, the fourth largest airline in Europe about to merge with Air France, selected the E.piphany Marketing and Interaction Advisor software solutions to support its customer loyalty and targeted communications programs across its global...

Babel Technologies announced that Owasys, a specialist in developing wireless devices for end-users with special needs, is deploying PocketBabil, Babel’s embedded Text-to-Speech solution, in the owasys22C, a mobile phone that has been designed and developed...

Philips Electronics and the German medical IT company Optimal Systems have received a major order for the installation of SpeechMagic – the Philips speech recognition software – in nine German convalescent clinics. In the first step, 170 workstations will be equipped...

Siebel Systems and IBM are developing a CRM hosting service pushing forward an effort Siebel abandoned two years ago. According to sources familiar with the project, the companies intend to market a service in which Siebel's business applications will be hosted by IBM...

Tecnomen is to launch Tecnomen Real-Time Prepaid SMS Charging, a product that allows operators to charge for prepaid SMS in real time, at ITU Telecom World 2003, taking place on 12-18 October in Geneva, Switzerland. The new product will enable operators to charge a...

Tecnomen is to launch Real-Time Prepaid SMS Charging, a product that allows operators to charge for prepaid SMS in real time, at ITU Telecom World 2003, taking place on 12-18 October in Geneva, Switzerland. The new product will enable operators to charge a user's...

Wicom Communications, a Finnish provider of IP contact centre and enterprise communications software solutions, and Bludis, a European value added distributor of information technology, announced a partnership under which Bludis will offer Wicom Contact Centre...

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Avaya has announced the appointment of Roland Richter as vice president for Northern Europe, Enterprise Communications Group (ECG). Richter holds responsibility for business leadership and driving sales across Belgium, Luxembourg, Germany, the Netherlands, Scandinavia...