855 — Avaya appoints Roland Richter as vice president for Northern Europe
Avaya has announced the appointment of Roland Richter as vice president for Northern Europe, Enterprise Communications Group (ECG). Richter holds responsibility for business leadership and driving sales across Belgium, Luxembourg, Germany, the Netherlands, Scandinavia...
854 — VoiceGenie and Loquendo team Up for voice services worldwide-
VoiceGenie and Loquendo announced their technology and co-marketing alliance to deliver voice-enabled services to enterprises and carriers worldwide. The integration of Loquendo's set of speech recognition technology with VoiceGenie's VoiceXML speech platform aims at...
853 — Elan Speech Unveils New Elan Sayso Voice
Elan Speech, a Text To Speech provider, unveils its latest Elan Sayso voice, Aaron, and enlarges its linguistic coverage with the Italian version of Elan Sayso. Aaron is the latest Elan Speech male voice accompanying the existing female voice for American English....
852 — A Time Of Turbulence – The Digital Interregnum. By Michael Hulme, Teleconomy, UK
The human capability to categorise and order surely lies at the heart of our capacity and desire to make sense and establish notions of explanation for our world. Perhaps the Victorians with their desire to collect, classify and so tame and explain their environment...
851 — CRM Europe 2003. 26-28 October 2003, Monte Carlo, Monaco
The year of 2003 is a critical one for technology. Decision-makers will spend, but solutions that positively impact the bottom line will be the priority and solution providers need to position themselves at those precise IT investment hot-spots. With a...
850 — Werner Waldhier Joins TRADOS executive team
TRADOS, a language technology provider announced the addition of a key sales executive to meet the continued expansion of TRADOS business in the European market. As vice president TRADOS EMEA, Werner Waldhier will oversee the 2000 TRADOS corporate accounts in Europe,...
849 — Jarmo Niemi to replace Ilpo Uotila at Tecnomens helm
Jarmo Niemi has been appointed CEO of Tecnomen Corporation as from 31 October 2003, replacing Ilpo Uotila who will continue in this position until 7 November 2003. After this he will continue to handle the functions of director, global sales and marketing until the...
848 — Siemens launches new colour-screen handset
Siemens launched today the A60, a triband phone styled with bold looks and a 4,096-colour screen. Complemented by a variety of exchangeable CLIPit Covers and offering 16 polyphonic ring tones, the A60 has a variety of outfits and soundtracks. The handset weighs 85...
847 — VoiceXML Forum adds new leadership
Igor Jablokov of IBM succeeds Bill Dykas as chairman of the VoiceXML Forum. This announcement follows Forums expansion of the board of directors: representatives from Hewlett-Packard, Nuance, VoiceGenie, and West Corporation will join AT&T, IBM, Lucent and...
846 — Tecnomen`s headcount reductions deal concluded
Tecnomen has concluded the official negotiations held in Finland concerning personnel reductions. The number of Tecnomen personnel is being reduced by 51 at the company's locations in Finland and by 67 throughout the group. The personnel negotiations were part of a...
845 — Dutch Trade Union – De Unie – opts for converged communications with Avaya IP Telephony System
Avaya has announced that its Gold BusinessPartner Newtel Essence has recently completed the installation of a virtual Avaya IP communications network to the Dutch trade union, De Unie. The Avaya virtual IP solution supports all voice and data communications between De...
844 — Ericsson demonstrates IPv6 international roaming over commercial GPRS network
Ericsson and TeliaSonera have demonstrated IPv6 services over a commercial GPRS network in an international roaming scenario. The demonstration shows that IPv6 services can be supported in a commercial mobile infrastructure, even when roaming, using automated IP...
843 — Intelligent Output Solutions appoints new director
Intelligent Output Solutions, a provider of unified messaging solutions announced the appointment of Stewart Rogers as a director of the company. Until recently, Stewart Rogers was director of Sales for Create!form International. Having been with Create!form...
842 — Nokia and Visa EU work together to streamline payments
Nokia and Visa EU announced their cooperation in the field of mobile payments. The two companies have joined forces to enable consumers to use their mobile phones to make secure and convenient card payments. The cooperation is centred on the new wallet application in...
841 — WizCom launches the new English reading pen
WizCom Technologies, an Israeli developer and manufacturer of the Reading Pen line of reading aids, will launch the company's new English Reading Pen at the Special Needs London trade show, taking place from 25-27 September 2003. The Reading Pen is an 'assistive...
840 — SMS takes-off
Swiss airline technology provider SITA has launched a two-way inflight SMS service, according to a statement from the company. But instead of their own mobile phones, passengers will have to use the in-seat telephone handset or seatback entertainment console to send...
839 — Babel and Navigation technologies cooperate on voice-enabling navigation system databases
Babel Technologies and Navigation Technologies are to create specific name phonemes for the NAVTECH Phonetic Database using Babel advanced Text-to-Speech (TTS) technology. The specifically phonetised database phonemes enable more robust directional instructions and...
838 — KANA announces availability of IQ 8
KANA announced the availability of KANA IQ 8, an application for enterprise knowledge management and service optimisation. KANA IQ is aimed at customer service by providing quicker request resolution. The tool is optimised for specific vertical markets including high...
837 — Loot awarded European Call Centre of the Year 2003
The winners of the European Call Centre Awards 2003 were announced last week at the Call Centre Expo UK 2003, during the annual gala awards evening attended by 960 guests. Loot Contact Centre scooped the overall title of European Call Centre of the Year and 18 other...
836 — Call centre offshore outsourcing: Poland. The analysis of Marian J. Kostecki, consultant, Masterplan
The last couple of years have witnessed a great boom in offshore outsourcing. Since 1996 American companies have been setting up call centres in India, the Philippines, the Caribbean and Canada. The main reason is to cut personnel costs. So what are the chances that...
835 — Telenor commissions VoIP solution to Alcatel
Telenor, a telecommunications carrier in Norway, has selected Alcatel for the deployment of a Voice-over-IP (VoIP) solution, enabling it to offer Virtual Private Network (VPN) services over IP. The contract provides Telenor Business Communication with the framework to...
834 — Siemens expands E-Plus mobile network
The mobile operator E-Plus has commissioned Siemens mobile communication sector Siemens mobile to expand its GSM/GPRS mobile network in Germany. The order is worth a two-digit million euro amount and will run for two years. Siemens mobile will install...
833 — Domain Dynamics launches VOXit Mailer version 3.0 for Windows Mobile
Domain Dynamics, a provider of voice technology and applications, has announced availability of VOXit Mailer version 3.0. With its enriched feature set, VOXit Mailer 3.0 is designed for use with Windows Mobile, Microsofts latest operating system for handheld devices....
832 — Alcatel and Right Vision partner to develop SMB technology
Alcatel and Right Vision, a provider of internet appliance servers market announced that they will partner to develop New Information and Communication Technologies solutions (NICT) for small and medium sized businesses (SMBs). This first product to be developed by...
831 — European businesses set to embrace mobile email, Nokia finds
Research from Nokia commissioned to NOP Business shows that mobile email usage is set to grow 35 per cent in the next 18 months amongst businesses already using mobile phones, as enterprises seek to boost competitive advantage from increasingly mobile workforces....
