Conteúdos em Inglês

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ScanSoft, a supplier of speech and imaging solutions, announced it has shipped localised versions of PaperPort Pro 9 Office for Germany, Belgium, France and Spain. PaperPort Pro Office is a desktop product combining the power of creating PDF files, the convenience of...

Plum Voice Portals, provider of Interactive Voice Response (IVR) and computer telephony solutions announced the latest revision of their VoiceXML IVR software suite. Entitled version 2.4, the software release is the fourth major release of Plum's IVR platform...

FINEOS, an Irish manufacturer of banking and insurance software, has just appointed Tom Wall as Chief Financial Officer and company secretary. Wall joins the FINEOS board and executive management team and will be responsible for overseeing all financial operations...

Aspect Communications, a provider of enterprise customer contact solutions, has announced Iphinity, a new suite of bundled solutions built specifically to meet the needs of small and medium-sized contact centres. The first new products of the Iphinity suite are Aspect...

Customers choose to do business with companies that provide the products and services they need and deliver an outstanding experience. Customers expect excellent service and will quickly abandon a business relationship when service quality does not live up to their...

Through its VOICE project, the European Commission's Joint Research Centre (JRC) is developing awareness of voice-to-text (VTT) technology among users, systems producers and suppliers. The objective is to provide cost-effective help for citizens with hearing...

VoiceGenie Technologies announced the appointment of Cardiff-based Gold Europe as a new value-added reseller for the UK market. Gold Europe was founded in 2000 to respond to the increasing demand of custom self-service applications based on voice or touchtone...

Verint Systems today announced that it has entered into a global strategic alliance with Performix Technologies. Performix, with its European head office in Dublin, is a provider of enterprise employee performance management software. The integrated offering from...

Sakrament, a Belarus software developer of Text-to-Speech (TTS) and Speech to Text (STT) technologies for the Russian language, announced that its engine is now available for PDAs and related handheld devices. Sakrament TTS Engine PDA Edition is the first in a series...

ART Advanced Recognition Technologies announced the introduction of its latest embedded speaker independent speech interface solution for wireless mobile devices, smARTspeak XGT. As its core application, smARTspeak XGT introduces a new voice feedback ability that...

According to a recent survey issued by Nucleus Research, the average employee receives 13.3 spam messages per day and spends an average of 6.5 minutes managing it. This amounts to an average corporate productivity loss of 1,4 percent per employee. Nucleus found also...

Siebel Systems announced the availability of the Siebel Contact Center Performance Solution and the Siebel Sales Performance Solution, which are designed to measure and improve the effectiveness of contact center and sales organisations, respectively. This solution...

Mobile phone industry leaders Ericsson, Motorola, Nokia and Siemens mobile announced today the completion of a jointly developed Push to talk over Cellular (PoC) specification based on the IP Multimedia Subsystem (IMS) as defined by 3GPP. This specification is...

CRM application hosting (ASP) continues to gain acceptance in the marketplace. According to Aberdeen, 35 per cent of survey respondents said they already use hosted CRM products and 85 per cent said they will evaluate hosting as they enter the market for CRM...

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Cable and Wireless announced that David Prince, the group finance director, has expressed a desire to retire from the Board of Directors. He will step down from the board on 1 December 2003, but will remain with the company for an interim period to hand over his...

Expert Solutions International announced OptiWise Outsourcing -a workforce management and optimisation software for call centre outsourcing companies. OptiWise outsourcing integrates inbound and outbound activities, and schedules agent shifts according to...

SynTelate has selected Call Centre Expo to publicly demonstrate the latest version of its desktop customisation and scripting tool synTelate. SynTelate WebAgent provides a browser-based deployment of the agent desktop. This is based upon the latest .NET technology....

Despite having courted bad press, mainly due to onerous and ill-implemented solutions, CRM is again at stake in today’s managers’ agenda, who envision survival in a post-hype environment which backed them to a corner. Whereas trading conditions remain difficult,...

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There’s a new face on the managing board of Siemens Real Estate (SRE), with Karl Heinz Seibert set to join existing members Peter Niehaus (chair) and Jochen Scharpe from 1 September 2003. His appointment is part of SRE’s preparations for further changes to the board,...

The development of the call centre industry in Turkey started in late 1996. Until 1996, only those companies whose operations required possessing a call centre were running call centres. Nevertheless, during the past years, the growth of the call centre industry has...

A slow quarter for renewals and new subscribers hampered the Western European mobile phone market, which declined by 2.4 per cent year-on-year in the second quarter of 2003, according to IDC. Despite vendors offering increasingly diverse product portfolios, the mobile...

After a year of growth beyond 460 million units, the worldwide mobile phone market will continue to expand in 2004, surpassing 500 million units for the first time in history. According to a new forecast from IDC, handset sales will enjoy 8 per cent year-over-year...