Conteúdos em Inglês

Alcatel has completed contract negotiations with BT, confirming its participation as one of the preferred suppliers to the operator's next-generation network   Alcatel will provide its 7750 Service Router and 5620 Service Aware Manager for 21CN's Metro node. The...

Alcatel announced that XIT Wireless, a subsidiary of XIT Telecommunication & Technology Co-operative, has selected Alcatel's NGN solution to expand its mobile network. Currently offering TDMA and GSM services in the Texas Panhandle, the deployment of the Alcatel...

Garlands Call Centres announced the opening of a second building at its Contact Centre Village at Preston Farm in Stockton.   The second Preston Farm building, Villa Jubilent, is a three story building that will primarily be used as a Conference and Training...

Salisbury District Council has created a virtual contact centre based on Macfarlane CallPlus contact centre technology and Lagan Front Line CRM software as part of a broad initiative to restructure resources and improve service - with a particular focus on better...

Nokia announced a collaboration with Advanced Info Service (AIS), Thailand’s mobile communications network operator, and Avaya, to introduce the first phase of an Enterprise Fixed Mobile Convergence Solution that will enhance mobile office productivity and...

The search for the perfect customer service process is a never ending pursuit of companies. Executives are searching for the perfect process that will eliminate all problems, misunderstandings and by extension, customer complaints. Technologies and methods are being...

Verint Systems Inc. announced the acquisition of CM Insight Limited, a privately-held customer management solution provider that helps enterprises enhance their customer experience and improve the quality and performance of their contact center operations. Founded in...

Aspect Software, Inc.announced it has received the Growth Strategy Leadership Award for the world outbound dialing market from Frost & Sullivan.   'Despite that fact that the world outbound dialing market is very mature, Aspect Software receives this Award...

Alcatel announced that it has provided the Usce Tower office building in Belgrade with a complete IP communications solution, delivering data and voice-over-IP (VoIP) services for more than 2,300 office workers. The contract was awarded to Alcatel's business partner...

France Telecom has sold the 20% stake which it owned in Ypso Holding to Cinven and Altice in equal shares. It acquired this minority holding when the Ypso Group sold off its cable networks business on 31st March 2005. Notícias - Press-Releases  ...

Ericsson and Hutchison Telecommunications have entered into a managed services agreement. Under the agreement, Ericsson is responsible for the management of telecom applications development and most of the back-end business support systems for Hutchison Telecom Hong...

The Centro Cultural de Belém, in Lisbon, is hosting the IPVoice Meeting 2006. Attendees are invited to network with colleagues, vendors, resellers and developers and visionary keynotes, to focus on the issues central to enterprise voice networks and the migration to...

Aspect Software announced that its chief executive officer and president, Jim Foy, has been named CEO of the Year for the Contact Center Industry by Frost & Sullivan.   'We believe that Mr. Foy’s vision, leadership and influence in the market has catapulted...

Ericsson announced that is supporting leading Bahrain operator Batelco take an important step toward an all-IP network by enhancing its GSM network with mobile softswitch.   Under the agreement, Ericsson will also expand coverage and capacity for Batelco to...

http://www.customercontactworld.com/2006/cmwa%5FSG/?event=8451&topic=586 Links    

Altitude Software announced CRM Middle East as a new customer. The Dubai-based contact centre outsourcing company implemented Altitude uCI 7.1 solution to automate CRM campaigns and enhance customer service levels. Since the new system went live in December 2005, CRM...

CosmoCom announced that Wolfhart Krischke will serve as Managing Director for the DACH region which includes among others, Germany, Austria, Switzerland,Czech Republic, and Hungary. Mr. Krischke will lead the CosmoCom organization for the region from CosmoCom’s...

Nokia has reached a 5-year managed services agreement to run Hutchison Essar's network operations in 9 circles in India. Nokia will assume the operation of Hutchison Essar's networks in Gujarat, Karnataka, Andhra Pradesh, Chennai, Uttar Pradesh (East and West),...

BT announced that it has signed a contract over 2 years to manage Microsoft’s global OneCall call center routing initiative. Under the agreement, BT will design, build, deploy and manage a solution to unify and manage Microsoft’s contact centers throughout the...

Vodafone gained 2.2 million new customers last year in Germany, growing its customer base to 29.2 million.   'Christmas business went very well. The over 900,000 new customers in the fourth quarter of 2005 prove that our products are attractive and confirm the...

President and Chief Executive Officer (CEO) Mike Zafirovski announced the appointment of Dennis Carey as executive vice president, Corporate Operations. In this role, Carey will report directly to the President and CEO and will be responsible for Human Resources, the...

Lucent Technologies announced a four-year managed services agreement worth more than $10 million to operate and manage the U.S.-based network facilities of Pacific Crossing Limited (PCL). PCL owns and operates the PC-1 trans-Pacific fiber optic cable, one of the two...

NICE Systems announced that a report issued by DMG Consulting LLC named NICE as the market leader in the contact center quality management and liability recording. DMG cites NICE as the market leader with a 32.7% majority marketshare worldwide.   The report...

The adoption of third generation services is expected to rapidly increase during 2006, as operators continue to rollout their third generation networks alongside compelling new services, says Orange. The Company announced that it had struck new deals with a number of...

France Telecom announced that before the summer of 2006, it will be testing a Very High Speed offering in six districts in Paris and six cities in the Hauts-de-Seine. This experiment, based on an optical fiber service deployed into the customer's home, is...