705 — KANA announces KANA Service 8 for multi-channel customer support
KANA announced the availability of KANA Service 8 software, its industry-leading application for multi-channel contact centre management. KANA outsourced development of the product to Accenture. In addition, the application provides the link between internal systems...
704 — E-investing matures as growth slows in Western Europe, IDC finds
Online investing in Western Europe will grow by a compound annual growth rate of 10.5 per cent in the period from 2002 to 2007, according to the latest IDC forecasts. After the enthusiastic early years, the growth of European online trading accounts appears to have...
703 — Amicus outsourcing contact centre chooses synTelate
Initiative Software has been selected to provide synTelate, its screen customisation and scripting tool for use on the call centre agent desktop, to the business start-up Amicus Outsourcing Limited. SynTelate will initially be deployed across 65 seats of inbound,...
702 — PUNS AND FLOPPY DISKS
A GENDER NEUTRAL PRESCRIPTION Caller: I want to know why my husband's prescription drug was denied. Phone Rep: What was the drug prescribed for? Caller: His her. Phone Rep: Excuse me? Caller: His her. Phone Rep: Can you repeat that? Caller: His her! Phone Rep: I'm...
701 — CRM UK 2003 7-9 October London
Organised by DCI and Penton Technology Media, CRM 2003 will offers a learning opportunity for anyone looking to implement a CRM strategy within their organisation. The top-level paid for conference and free exhibition will enable visitors to learn from the latest case...
700 — European IT Forum 2003 – 29-30 September, Paris
The European IT Forum is the flagship event for IDC worldwide, as well as the most prestigious conference in the European IT sector. "Every September," the Financial Times has said, "the great and the good from the IT world make an annual pilgrimage to IDC's...
699 — Contact Centres 2003, London, 8-9 July 2003
Contact centres are the most significant, tangible and ongoing investment that major corporations will make in sales and marketing infrastructure. Yet contact centres - their dynamics and their potentials - are not well understood by senior management. Contact Centres...
698 — SpeechWorks receives highest marks in independent testing of TTS Software
SpeechWorks announced that its text-to-speech (TTS) products received the highest scores for accurately presenting text in an audio format as reported in an independent evaluation of TTS engines conducted by Voice Information Associates. The report evaluated U.S....
697 — Microvocal selects Brightspeech for Europe`s first reading kiosks
Babel Technologies is to provide Microvocal, a manufacturer of IT solutions for the blind and visually impaired, with its BrightSpeech Text-to-Speech (TTS) solution in its automated reading kiosk. The reading kiosk has been specifically developed to grant access to...
696 — Scansoft launches VoiceRequest 2.0
ScanSoft announced the immediate availability of ScanSoft VoiceRequest 2.0, the new release of its corporate voice dialling application, which allows users to have their calls automatically routed simply by speaking. ScanSoft VoiceRequest is a Microsoft Windows...
695 — Nokia extends contracts with TeliaSonera for pan-Nordic GSM networks
Nokia and TeliaSonera have signed extensions to existing framework contracts, laying the groundwork for future supply of Nokia's GSM radio-access infrastructure to TeliaSonera networks in Denmark, Finland, Norway and Sweden. Under the terms of the agreement, Nokia and...
694 — How to create an area of work to feel good in – and be successful by doing so. The opinion of Mareike Fromme, managing director of TelactivSeminare (Germany).
Your field of working comprises working with the phone? Good. You take part in special trainings in order to become better in speaking to your clients in the best possible way? Excellent! What do you do exactly for the arrangement of your personal working area? Asking...
693 — White Paper: A brighter future lies ahead for the contact centre market. By Donna Fluss, Principal, DMG Consulting
The last three to four years have been rough for the evolving contact centre market - customers, prospects, vendors and investors - but hardships will be overcome by good business practices and innovation. This market is here to stay because companies of all sizes...
692 — BT and Cisco form European IP alliance
BT Group and Cisco Systems have signed a letter of intent to jointly market and sell converged IP-based network services in Europe over the next few months. The two companies will develop and deploy IP services such as IP VPNs, IP telephony, and broadband teleworking...
691 — PRINT SCREENS, BRAKES AND SMOKE!
IT REALLY HAPPENED A help desk agent received a call from a client having trouble with his print screen feature. After lots of discussion, a technician was dispatched to diagnose the problem. Heres the conversation: Client: My "print screen" feature doesn't work....
690 — PRINT SCREENS, BRAKES AND SMOKE!
IT REALLY HAPPENED A help desk agent received a call from a client having trouble with his print screen feature. After lots of discussion, a technician was dispatched to diagnose the problem. Heres the conversation: Client: My "print screen" feature doesn't work....
689 — GRAPPLING WITH OUTAGES
BACK TO TYPING 101 Tech Support: You need to right-click on the desktop. Caller: OK Tech Support: Did you get a pop-up menu? Caller: No. Tech Support: OK, right-click again. Do you see a pop-up menu? Caller: No. Tech Support: OK, sir, can you tell me what you have...
688 — HUMOUR HODGEPODGE I
A SENIOR MOMENT One evening I received a call from a very sweet elderly lady. Apparently her son had given her a computer along with our web site address so she could book airline tickets to visit him. I was expecting the typical request for help in navigating our web...
687 — Royal Mail UK Post Office branches to become more commercial
UK Post Office branches will sell a comprehensive range of financial services as part of a sweeping commercialisation of the UKs network of branches, Allan Leighton, chairman of Royal Mail revealed today at the National Federation of Subpostmasters conference in...
686 —
The PeopleSoft suit says Oracle has undermined PeopleSoft's viability by creating doubt about its future, while at the same time disrupting its plan to merge with JD Edwards. It alleges that Oracle has twisted the facts in press releases and conference calls as "part...
685 — Bob Morgan – managing director UK and regional director Europe
index.php?headline=87&visual=24 Banco de Imagens - Daily Picture Banco de Imagens-Quem é Quem Banco de Imagens - Centros de Contacto
684 — VoiceObjects AG appoints Bob Morgan as managing director UK and regional director Europe
VoiceObjects AG, vendor of one of the first Voice Application Management Systems (VAMS) for the creation of speech-driven services, announced the appointment of Bob Morgen as its new Regional Manager Europe and Managing Director for the UK. In the role of the managing...
683 — Ericsson and Telecom Italia Group strengthen their partnership for mobile communication
b>Ericsson announced today that it has signed a Letter of Intent with Telecom Italia Group further extending the commercial relationship regarding the supply of mobile communication solutions. Under the Letter of Intent, a Global Frame Agreement will be signed to...
682 — Nokia 6600 captures mobile business
Nokia expanded its portfolio of imaging devices with the introduction of the Nokia 6600, an imaging device which aims at striking an ideal balance between advanced business features and a stylish, compact form. Packed with new features, this tri-band (GSM...
681 — Midsize companies drive IT spending in Western European small and medium
The Western European IT market will be worth $286.9 billion by 2007, growing at a CAGR of 5.6% between 2003 and 2007, according to IDC's latest IT spending forecast study. In the short term, however, IT spending will be subdued and show only a slight increase. As a...