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678 — Loyalty & Churn for Telecoms Operators, London, 7-10 July 2003
Loyalty and Churn for Telecoms Operators is a 4- day conference and workshop examining the most significant issues for operators, in today's competitive and saturated market. As customer acquisition reaches saturation point, building loyalty and minimising churn...
677 — The European Contact Centre Summit, Barcelona, 16-18 June 2003
Organised by the Summit Circuit, the European Contact Centre Summit is a executive-level strategic educational forum, providing information and strategic vision to the European contact centre community. Any top executive involved in this industry has a great...
676 — UK contact centre workforce grows to 867,000, e-skills says
The UK contact centre workforce now stands at 867,000 agents, representing over 3.1 per cent of the UK working population and this figure is expected to rise over the next six months, with 43 per cent of contact centres anticipating a need to increase the number of...
675 — IDC: IT spending suffers as the Western European discrete manufacturing sector continues to struggle
The Western European discrete manufacturing industry continues to struggle with productivity and innovation, which is, in turn, impacting IT demand. As a result, IDC anticipates IT spending to decline by 3.1 per cent to $32 billion in 2003. IT spending in the discrete...
674 — Ericsson and Philips sign license agreement for Bluetooth 1.2 solution
Ericsson Technology Licensing announced that they have signed a licensing agreement with Philips' semiconductor division. The agreement states that Philips will license Ericsson's new Bluetooth baseband core, which implements the complete range of mandatory Bluetooth...
673 — Genesys introduces voice callback
Genesys Telecommunications Laboratories, a subsidiary of Alcatel introduced Genesys Voice Callback, a new offering that provides customers the option to receive a callback instead of waiting on hold for a customer service agent. In a recent international survey of...
672 — Alcatel to Supply GSM/GPRS and UMTS Mobile Networks to Wave Telecom
Alcatel today announced the signature of a contract with Wave Telecom, a wholly owned subsidiary of Jersey Telecom Group to supply a GSM/GPRS and 3G/UMTS mobile network in the island of Guernsey, one of the Channel Islands. Following the successful rollout by Alcatel...
671 — Differentiation drives broadband adoption in Europe, says IDC
According to a new study by IDC, 2002 was a catalyst year for the European broadband market. The number of connections catapulted to 13.4 million in Europe, which is more than twice the figure of the previous year, and revenues for broadband Internet access reached...
670 — ScanSoft and SpeechWorks announce termination of period for pending merger
Scansoft and SpeechWorks International announced that the United States Department of Justice has granted early termination of the antitrust waiting period under the Hart-Scott-Rodino Act for ScanSoft's proposed acquisition of SpeechWorks. The transaction remains...
668 — KANA study highlights e-government inadequacies
Four out of five of UK local government portals lack any detailed information on frequently asked questions (FAQs) or self-help sections, whilst over 50 per cent took longer than a week to answer emails requesting important local government information. This is a main...
669 — KANA study highlights e-government inadequacies
Four out of five of UK local government portals lack any detailed information on frequently asked questions (FAQs) or self-help sections, whilst over 50 per cent took longer than a week to answer emails requesting important local government information. This is a main...
667 — The Reality of IP Contact Centres in the UK. The opinion of Steve Morrell, Principal Analyst, Contact Babel
When IP telephony was first taken onto the market, there were (justifiable) concerns about its reliability and security. Today there is no reason why, in a well-managed and designed QoS network, IP telephony should not have the same levels of resilience as...
666 — Dixons Group selected Alcatel IP Solution to equip its UK stores
Alcatel announced today that The Dixons Group, Europe's largest specialist retailer of consumer electronics, has installed Alcatel IP technology to upgrade its communications solutions across UK. A 1,100 seat IP-enabled Alcatel Omni Contact Center Solution has been...
665 — Nokia launches 7250i for the European market
Nokia today announced the Nokia 7250i handset for the European and Asia Pacific markets. The Nokia 7250i, which integrates a camera with enhanced features and fashionable design includes a 128x128 colour screen, xHTML browser for accessing mobile internet and a...
664 — Siemens Business Services awarded order by John Deere for SAP rollout
Siemens Business Services has been awarded an order by the European office of Deere & Company (John Deere), in Mannheim, to implement SAP R/3 at six of the company's European sites. The Siemens Group will also be providing customised training on how to use the...
663 — Autonomy appoints Mark Opzoomer and Sushovan Hussain to board of directors
Autonomy Corporation a global provider of infrastructure software for the enterprise, today announced the appointment of two new members to its board of directors and a new chairman to its audit committee. Mark Opzoomer, European managing director and regional...
662 — Convergys receives “call centre of the year” award from Call Center Magazine
Convergys Corporation announced today that it received Call Center Magazine's 'Call Center of the Year' award. The award recognises the best in call centre operations. Call Center Magazine presented the 2002 Call Center of the Year awards at its annual Call Center...
661 — Peoplesoft boosts customer portfolio with JD Edwards $1.7 billion acquisition
All in a sudden, PeopleSoft has shaken the CRM world by bidding a $1.7 billion takeover of rival JD Edwards, creating a block that can defy SAP and Siebels overbearance on CRM market. Peoplesoft shows this trump just before Siebel began its European User Week. AMR...
660 — Eckoh Technologies signs 5-year contract with Twenty First Century Communications
Eckoh Technologies, a UK speech application provider, announced that it has signed an exclusive 5-year contract with Twenty First Century Communications (USA) to host the companys High Volume Call Answering (HVCA) service in the UK market. Twenty First Century...
659 — SpeechWorks and NetCentrex deliver speech-enabled trading Service for Credit Lyonnais
SpeechWorks and NetCentrex , a provider of VoIP networks and services announced the availability of France's first speech-enabled trading service offered by Credit Lyonnais, one of France's largest banking groups. Now Credit Lyonnais' clients have the opportunity to...
658 — Roam in a Day Assessing the potential of MMS. The opinion of Philip Hayes, Manager, Messaging Product Management, Tecnomen (Finland)
Following launches of the first multimedia picture messaging services, interoperability deals are being negotiated and signed across Europe, with a view to taking multimedia services to the mass market. The billboards have recently become omnipresent following the...
657 — Cobbetts Creates `Virtual Office` with SRC/WinScribe Digital Dictation roll out
Cobbetts, a UK law firm, is rolling out a WinScribe digital dictation system from SRC after a successful pilot across the firm's Manchester and Leeds offices. The SRC/WinScribe solution, which was piloted with 28 staff in Cobbetts' employment practice area, is now...
656 — ScanSoft ships SpeechPearl XML supporting VoiceXML and SALT Standards
ScanSoft, a supplier of imaging, speech and language solutions, announced the immediate availability of ScanSoft SpeechPearl XML 1.0, a new release of its automatic speech recognition (ASR) engine. SpeechPearl XML 1.0 simplifies integrating automatic speech...