Conteúdos em Inglês

Details of the 5th annual Call Centre Expo UK conference have been revealed. Interactive half-day executive masterclasses, case-study led conference sessions and free-to-all daily keynote sessions will be presented by senior industry experts and will focus on the key...

Half of the Belgian respondents to a survey placed the same application on top of their desiderata lists: movie on demand. The idea of no longer having to rush out to the local video store to rent a movie, is clearly catching on. Ranked second, with 41 per cent, is...

Royal Mail has announced the secondment of John Modd, previously managing director of its International Services business, to Spring, the joint venture cross border mailing company established by Royal Mail, TPG and Singapore Post. John Modd commented “I am looking...

The first International Contact Centre Quality Congress (ICQC 2003) is to be held at the Sheraton Park Lane Hotel, London, on June 10-11. Organised by Mitial Research in association with Euromoney Exhibitions Group, ICQC 2003 will feature presentations of...

Verint Systems, a provider of analytical solutions and enterprise business intelligence for contact centres, is hosting a webinar entitled 'Discovering the Value of the Brand in Conversation' in association with CM Insight, a UK customer management solutions...

According to IDC, the market for smart handheld devices in Western Europe grew by 121 per cent in the first quarter 2003, driven by strong sales of Smartphones from Nokia, Sony Ericsson, and Orange. Sales of standalone handheld devices remained slower, but were buoyed...

It is the aim of most CRM strategies to emulate the old fashioned relationship between a shopkeeper and his known customers. The purpose of those conversations was to help the customer enjoy their time in the shop, convince them to purchase, leave them feeling...

Fineos Corporation, an Irish provider of banking and insurance software, has just announced the general release of Fineos 4.0, its line-of-business software suite of front and back office solutions designed to optimise the sales, servicing and product management...

META Group announced findings showing that 80 per cent of businesspeople surveyed believe e-mail to be more valuable than the phone for business communication. The startling findings are the result of a recent META Group survey designed to identify the preferred...

Today's IT departments are under increasing pressure to deliver more with less and are challenged to align themselves more closely with changing business objectives. The key trends and tools to deliver on such corporate objectives will be presented in detail at...

More than 75 per cent of enterprises engaged in CRM initiatives are incapable of combining a comprehensive view of the customer. CRM will start to align enterprises around consistent value strategies to serve customers profitability. From this perspective, CRM is...

The CRM event, now in its fifth year, has firmly established itself as the flagship customer relationship management event in Europe. Over 2,500 managers and directors involved with CRM purchasing decisions attended the last event, which presented over 100 of the...

Organised by MM Star, SeCA will gather call centres and CRM professionals at Paris Expo, Porte de Versailles, France from 20-22 May 2003. This year’s edition includes “Call Center Tour”, “The Training Area”, “European Perspective”, “The Mobility Village” and a space...

A growing proportion of HR spend is finding its way into the pockets of specialist HR service providers, according to IDC. Based on the levels of HR consulting and HR outsourcing activity being witnessed by IDC in Europe, HR spend with external service providers is...

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Few in the market question the importance of Internet Protocol (IP) telephony or its prominent position in the future of telecommunications. And, after years of talking about IP Automatic Call Distributors (ACDs), they now exist, even if they are not yet completely up...

According to Aberdeen Group, 95 per cent of interviewed companies are happy with their CRM solutions in general and with Siebel in particular and some 90 per cent of them said they’d recommend the solution to others contemplating a CRM deployment. These conclusions...

Nokia announced a definitive agreement to acquire Eizel Technologies a privately held software company, in a stock-for-stock merger at an aggregate of € 19,6 million. The Pittsburgh-based company develops server-based products that transform email messages,...

ART Advanced Recognition Technologies, an independent producer of speech and handwriting recognition technologies for mobile technology, announced its first cooperation with Xelibri the new fashion accessory division created by Siemens. According to the announcement,...

LogicaCMG France and Dejima have announced a partnership agreement to deploy Dejima Direct Mobile Messaging solutions in France. The agreement provides carriers, service providers, and application developers with LogicaCMG's system integration, hosting and maintenance...

Siemens Business Services has been awarded the contract to operate the SAP R/3 systems for Austrian telecommunications provider ONE, based in Vienna. The outsourcing contract, which will run for six years, is worth five million euro. The Siemens subsidiary will manage...

OnCall Systems announced the availability of its phone-based recruiting solution, as well as the signing of The Venetian Resort Hotel Casino in Las Vegas as a customer. Designed for companies hiring hourly and part-time workers, OnCall extends the web-based...

For the first quarter of 2003, SAP's operating income increased 60% to €298 million compared to €186 million for the first quarter of 2002. Pro forma operating income1 excluding stock-based compensation and acquisition-related charges increased 28% to €304 million...

Siebel, a world provider of CRM software, announced that corporate leaked documents were distributed with "very malicious intent". Steve Mankoff, a senior vice president at Siebel, told journalists that paper copies of eight pages from the report were distributed to...

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