605 — Northern Rock underpins new contact centre with BT
Northern Rock has selected BT Business Information Systems (BIS) in a 1,5 million euros contract to supply, implement and maintain a new contact centre. The new contact centre system is required to integrate seamlessly into the existing telephony network, while...
604 — CMP announces TFM 2004
Technology For Marketing 2004 (TFM 2004), will take place in The National Hall, Olympia, London from 10-11 February 2004. TFM 2004 will have more features, a comprehensive educational programme, free industry focused seminars and more than 150 exhibitors. "TFM 2004 is...
603 — SITEL teams with SRC to provide data capture service for high call volumes
SITEL UK and SRC, a UK speech solutions provider, will together deliver a innovative computerised telephone data capture system that utilises highly sophisticated speech recognition technology. The automated data capture system is specifically designed to handle very...
602 — IDC predicts slight improvements for W.European IT markets this year
IDC's latest Black Book figures reveal a modest revival in the Western European IT market in 2003. New IT spending data suggests that the market bottomed out in 2002, and is set to grow by 2 per cent this year. In 2003, package software and services will capture most...
601 — E-government projects high on agenda of Western European countries
According to an IDC's survey results and forecasts, e-government related IT spending by UK, French, German, and Italian public-sector administrations is expected to peak in 2004 and grow significantly by the end of 2006. IDC acknowledges that these countries are...
600 — Nokia launches MMS messaging interoperability system
Nokia launched today its MMSC Interconnection Service to help ensure smooth interworking between the MMS systems of different operators. By enabling MMS interoperability, the service aims at mass-market adoption and success of multimedia messaging services. With this...
599 — Multilingual contact centres in the UK. The analysis of Steve Morrell, Principal Analyst at ContactBabel
A recent survey of 2,850 UK contact centre operations has found that only 14 per cent offer some form of multilingual capability. Where non-English languages are offered, Western European languages dominate. This prevalence can be explained by the operation of...
598 — Ericsson creates new Mobile Messaging company with Brainheart Capital
Ericsson has created a new company to accelerate the development of mobile messaging products. The new company will be owned and managed by Ericsson and the investment company Brainheart Capital. The major technology is contributed by Ericsson and Brainheart will make...
597 — Merrill Lynch chairman joins Royal Mail UK board
Royal Mails Board appointed as non-executive director Mr Bob Wigley, Chairman of Merrill Lynchs European Investment Banking Business. The move was warmly welcomed by Allan Leighton, Royal Mails Chairman, who said: I am delighted Bob has accepted this role. His...
596 — Mareike Fromme, managing director of TelactivSeminare (Germany).
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595 — Making call is fun Aiming at appointments. The opinion of Mareike Fromme, managing director of TelactivSeminare (Germany).
Dear readers of the sales department, do you belong to those people, whose daily instrument of work is the phone; which you sometimes would wish to be as far away as possible (preferably sent to e.g. the planet Mars, taken into little pieces)? Oh, Im not speaking...
594 — Microsoft Business Solutions e SGI apresentam
A Microsoft Business Solutions e a SGI anunciaram a disponibilização para o mercado português do incadea.engine, uma solução de gestão de negócio dirigida às empresas do ramo automóvel como concessionários, agentes, oficinas e lojas de peças. Esta solução automatiza...
593 — TIBCO lança BusinessFactor 4.0
A TIBCO Software, uma empresa de integração de software empresarial norte-americana, acaba de anunciar a disponibilização da nova versão da sua solução de monitorização e gestão de desempenho empresarial - o BusinessFactor 4.0. Esta nova versão suporta o envio de...
592 — Voice Enabled Services 19-21 May, Lisbon, Portugal
Speech recognition technologies and voice-enabled services have been thriving despite the slump in the telecoms and IT industry. Reflecting this industrys vitality and aimed enabling participants to realise the opportunities and challenges underlying voice-enabled...
591 — Siemens announces offer to acquire Cycos
Siemens' Information and Communication Networks Group (ICN) plans to acquire the German company Cycos, a provider of unified messaging solutions. The aim of the acquisition is to further expand ICN's leading position in the area of voice and data convergence and to...
590 — SALT Forum introduces new open membership structure
The SALT Forum, a group of companies with a shared goal of accelerating the use of speech technologies in multimodal and telephony systems, announced the revision of its membership structure and organising principles in response to strong interest from numerous...
589 — Loquendo and VRTVStudios team up to provide VRTVMobile MMS services to global carriers
VRTVStudios, a provider in multimedia mobile communication solutions - and Loquendo, an Italian speech technology company announced a joint marketing agreement to deliver enhanced multimedia messaging and communication solutions to carriers around the world....
588 — BT Retail sponsors European Call Centre of the Year
BT Retail today announced its continued support for the European Call Centre of the Year Awards 2003 by sponsoring the 8th annual awards ceremony for the second year running. The Awards will take place 16th September at the Hilton Metropole Hotel, Birmingham NEC, UK....
587 — Nucleus Research spots no-ROI on SAP solutions
Nucleus Research, a US provider of technology research and advisory services, found out that 57 per cent of 21 SAPs flagship customers were not getting return on their investment. For a three-year period, Nucleus reported an average SAP deployment cost of 13,5...
586 — Ericsson wont participate in ITU Telecom World (Geneva)
Ericsson has decided it will not be an exhibitor at the ITU Telecom World trade show in Geneva, October 12-18, 2003. The primary drivers for this decision are business-related. The value of participation in ITU Telecom World in Geneva has to be viewed in the light...
585 — The importance of analytical tools in contact centres. The opinion of Robert Wint, marketing director, EMEA, Verint Systems
Picture the scene. A large and successful financial services firm has enjoyed rapid growth as the result of a series of acquisitions, and now owns and operates three contact centres. The primary goal of its quality initiative is to provide consistent service and an...
584 — Special Report: Human Language Technology benchmarking in Europe
According to a report issued this week by Euromap, a European Commission supported initiative dedicated to foster the uptake of Human Language Technologies (HLT), Germany is the leading country on HLT performance with the highest opportunity index, followed by...
583 — The European Telecoms Forum 2003 Apr 7-8, Rome, Italy
Telecommunications vertical market in Europe has been through a transition phase during the last two years. As a result, the market now consists of strong players focusing on core strengths. Following liberalisation in 1998, the European market was flooded with new...
582 — Random One launches Fotochat in Spain
Random One is about to launch FotoChat, a landmark in the Spanish mobile market. The FotoChat service enables users to chat via SMS and to view their messages broadcast on TV together with a photo of the message author. The service will be launched on Friday 28th...
581 — Lior Arussy, President of Strativity group
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