Conteúdos em Inglês

People and processes represents 90 per cent of the resources related to customers initiatives. However technology which represents only 10 per cent gets the vast majority of the billions of dollars poured into this market. The main reasons for this disproportionate...

With a decrease of 10 and 17 per cent respectively in the number of exhibitors and visitors, the escalation of Iraqi conflict and the global economic deceleration definitely took their toll at CeBIT 2003, an international gauge for ICT industry’s vitality. The...

The city of Berlin has currently 130 contact centres employing 8,800 agents, an increase of 8.3 and 7.3 per cent respectively over 2001 figures. Outsourced activity has already a 47 per cent share while 15 per cent of the centres are internationally active. These are...

Eyretel, a UK provider of voice and data recording for contact centres announced that BT's Integrated Tele Web (ITW) unit has invested in a contact recording and quality monitoring solution from Eyretel as part of a drive to promote excellence in customer...

Babel Technologies has announced that Klett Sprachen, the multinational language publisher, is to use Babel’s Babear v2.5 speaker-independent Automatic Speech Recognition (ASR) system in it PONS product line. PONS is Klett’s self study brand and includes dictionaries...

British businesses are losing customers and sales because of poor service in call centres. Over one million customers can hang up on companies’ call centres each week, businesses reveal in the Voice Report published by Vocalis. A third of businesses believe their...

Verint Systems, a provider of business intelligence solutions for contact centres, announced that The Budget Group of Companies, a UK personal lines intermediary, has expanded its Verint ULTRAT Intelligent Recording solution for its new contact centre in Sunderland....

After many years of indifference, the European voice market finally saw real customers making real investments in the last year. Major enterprises, such as British Airways, Thomas Cook, Lloyds TSB, Deutsche Bahn, Nationwide Building Society or Credit Lyonnais have now...

Tecnomen, a Finish provider of unified messaging solutions is commemorating its 25th birthday. The company started its operations on a customer-oriented basis, supplying automation systems to industry. It expanded into the development of equipment and systems for...

DataDistilleries, a Dutch provider of predictive real-time analytical solutions, announced that the bank insurer SNS Bank has selected DataDistilleries’ software. The analytical solution enables SNS Bank to predict individual customer needs and requirements, using...

index.php?headline=87&visual=24 Banco de Imagens - Daily Picture Banco de Imagens-Quem é Quem Banco de Imagens - Centros de Contacto    

Firm regulation of the fixed line telecoms network continues to be necessary in order to promote and protect competition. Whether it is basic voice services, or new data based ones such as internet access, regulation is needed to allow companies to compete fairly in...

The 3G won't succeed unless mobile operators work closely with content owners and premium content service providers to give consumers the wide choice of content they demand, claims Toby Padgham, managing director for World Telemedia. Now in its 15th year, World...

Nuance announced it will resell and support ScanSoft RealSpeak text-to-speech (TTS) solutions in 14 languages, including German, French, Dutch, Castilian and Mexican Spanish, Italian, Brazilian Portuguese, Norwegian, Swedish, Danish, Cantonese and Mandarin Chinese,...

SVOX AG, a Swiss provider of synthetic speech technology and Code Factory, a developer of software solutions for the visually impaired announced they teamed up to co-develop and co-market complete speech solutions for the use in next generation mobile communication...

CEN, the European Committee for Standardisation, announced that CEN/ISSS, the Information Society Standardisation System, will host an Open Meeting to discuss and validate the CEN/ISSS draft report on key strategic aspects for e-business standardisation in the...

Sennheiser Communications A/S is presenting its complete headset range at CeBIT 2003. There are five models specially designed for the contact centre environment. A feature of this headset range is the Active Acoustic Shock system, which protects the user’s ears...

Fineos Corporation, a provider of banking and insurance software, has just announced that Delta Lloyd NV, a member of the international insurance group AVIVA plc (formerly CGNU plc), has gone live with its multi-channel intake and general insurance claims management...

TUI UK, part of Europe’s largest travel group TUI AG, claims to have saved 200 working days per month and deployed nine highly qualified staff at its UK call centre by installing Webfocus as its business intelligence system of choice. Webfocus now combines call data...

index.php?headline=87&visual=24 Banco de Imagens-Quem é Quem Banco de Imagens - Centros de Contacto Banco de Imagens - Daily Picture    

The imminence of a war in Iraq and the daunting world economic situation were the main concerns expressed at CeBIT 2003’s overture by Herbert Schmalstieg, mayor of Hannover City and chairman of the supervisory board of Deutsche Messe AG. Volker Jung, President of...

SDL International a provider of multilingual solutions announced a new release of the company’s automatic translation solution for corporations, the Enterprise Translation Server 2003.With this release, SDL aims at improving the output quality of the system by...

BT has confirmed the establishment of two call centres in Bangalore and New Delhi (India) that will handle part of the telecom directories and conferencing work. BT is also considering moving other parts of its operation to India but insisted no UK jobs will be lost...

It's all too apparent that there's a new wave of messaging on its way  the advertisements are everywhere. But how accurate are they? Will we be able to send pictures of ourselves across the network and if we can, can anyone actually look at them? More...

Quality Plus Callscan, a supplier of performance workforce and e-learning management for contact centres, announced that IEX TotalView has been selected by IKEA as the workforce management system for 250 agents within their Stockport, Dearne Valley and Peterborough...