Conteúdos em Inglês

Newcastle Building Society is the thirteenth largest building society in the UK and the largest in the North East of England, where the majority of its 53 branches are located. The finance sector faces unparalleled pressure to retain customers and generate new sources...

Chronopost International, a European provider of express transport and delivery reinforced its customer information services using Elan Sayso TTS solution. Chronopost International's Voice portal offers a range of services allowing its customers to track and follow...

Broca Networks, providers of speech technology applications, and Confero, operators of outsourced call centres, formed a partnership to deliver the UK's first speech automated Travel Brochure request line. "Everyone in the business knows how expensive it can be to...

PT Prime, a subsidiary of the largest Portuguese telco, Portugal Telecom (PT), installed a pilot WLAN at the 6NET consortium meeting in Lisbon, running until Friday, allowing all the attendees permanent broadband connection to the internet. Coordinated by Cisco, 6NET...

Manpower and Randstad, two of Europe’s biggest providers of temporary work solutions, are asking Europe’s Employment and Social Affairs Ministers to deregulate temporary work. The two companies are lobbying EU ministers to revise the Temporary Workers Directive draft...

FINEOS Corporation a provider of banking and insurance software, has announced its first move into the German market with the sale of its life and pensions distribution and servicing system, FINEOS Life Front Office, to Canada Life.The deal will see Canada Life...

Take a moment or two to reflect on our changing world, in which traditional and emerging methods of handling contacts both within a company and with external organisations come together. Have recent developments resulted in improved customer relations or is this still...

The first summit meeting of the elite in the ICT industry will take place in the Hannover Congress Centrum (Germany) at 11 Mar, on the eve of CeBIT 2003. The ICT World Forum will host 30 keynote speakers from some world’s top information technology, telecommunications...

German IP telephony vendor Swyx Communications has announced version 4.10 of its Swyxware IP-PBX call management solution aimed at any organisation that is looking to upgrade or replace their existing telephone system. A highlighted feature of the new offering is a...

German IP telephony vendor Swyx Communications has announced version 4.10 of its Swyxware IP-PBX call management solution aimed at any organisation that is looking to upgrade or replace their existing telephone system. A highlighted feature of the new offering is a...

Plenary and workshop sessions providing expertise on the outcomes of e-government delivery, on how the citizen is affected and what lessons can be learnt from work already done will be the hot dish of this year’s edition of e-Government UK, taking place 6 Mar. at the...

In the effort to maintain a global market presence, companies face some tough challenges – such as cost effective management of multilingual and translingual processes. According to a survey by the VDI/VDE Center for Information Technology (Germany), the main...

Lloyds TSB Group has become the first UK financial institution to operate a completely paperless employee share scheme by deploying a telephony speech recognition service from UK’s speech technology company SRC. The telephone-based speech recognition service has been...

Aspect Communications Corporation, a provider of enterprise customer contact solutions announced the UK release of Scheduled Callback, the industry's customer callback technology to make use of workforce management capabilities. Using Aspect Scheduled Callback ,...

Royal Philips Electronics’ business unit Speech Processing, a provider of speech recognition technology, and One Voice Technologies, a developer of 4th generation voice solutions for the wireless markets announced that T-Mobile Austria has signed an exclusive...

ScanSoft, a supplier of imaging, speech and language solutions, announced that the ministry of justice of Baden-Wuerttemberg in Germany has selected ScanSoft Dragon NaturallySpeaking XP Legal Edition for hundreds of courts to replace manual transcription with its...

One way or another, the UK contact centre industry will change beyond recognition within the next five years. The twin challenges of automation and overseas outsourcing are very real threats to the UK’s job market, and contact centre influencers and managers must...

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Hertz, the world's largest car rental company, has further enhanced the sophistication of its call routing capability at its multi-lingual customer service centre following the implementation of an Advanced Intelligent Router application supplied by Rockwell...

Celebrating its silver jubilee, International Direct Marketing Fair, an event dedicated to the direct marketing and CRM professionals, will run from 4-6 March at Earls Court 2 in London. The event will look to the future of direct marketing (DM), with a learning...

British Airways (BA) claims to have cut its call centre costs by 95 per cent with the help of a new telephone system using technology from speech recognition company Nuance. The call centre previously operated a touch-tone telephone service, which cost BA an average...

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