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HelpLine: 'General Motors HelpLine, how can I help you?' Customer: 'I got in my car and closed the door and nothing happened!' HelpLine: 'Did you put the key in the ignition slot and turn it?' Customer: 'What's an ignition?' HelpLine: 'It's a starter motor that draws...

Kirusa, a developer and licensor of multimodal wireless platforms, has partnered with DS Group, provider of communications solutions to the Italian market, to deliver Kirusa’s multimodal platform to mobile operators and enterprises in Italy. Through a Value Added...

V-Enable, a provider of multimodal solutions and Loquendo, the Italian global speech technology company, announced a joint marketing agreement leveraging Loquendo's multilingual speech technologies to deliver enhanced multimodal solutions to carriers worldwide....

Garlands Call Centres has announced that it extended its investment in Aspect contact centre technology to its new Middlesbrough premises. Garlands is a UK outsourced contact centre operation with a blue chip client list that includes businesses in the telecoms...

"Internet usage rates in Central and Eastern Europe (CEE) continue to climb steadily, driven by users in the workplace and schools, according to a new report from IDC. The percentage of the population using internet at least once a month in the region is forecast to...

Eyretel a global of solutions for contact centres today announced first customer shipments of the Contact Unify 7.0 version of its recording control software. An integral part of Eyretel's Contact 7000 suite of customer contact monitoring, recording, quality and...

Headset ear buds, call recorders and solutions for wireless platforms will be some European new products to be announced at CeBIT 2003, organised by Deutsche Messe AG in Hannover, Germany from 12 – 19 Mar. The organisation foresees an attendance of more than 7,000...

Special CeBIT 2003: European products insight – Part II Headset ear buds, call recorders and solutions for wireless platforms will be some European products to be announced at CeBIT 2003, organised by Deutsche Messe AG in Hannover, Germany from 12 – 19 Mar. The...

When speaking about IP convergence benefits, it is largely admitted that major benefits come from the fact that only one network has to be deployed and operated . When it comes to IP Telephony, then the attributes we retain are central deployment and administration,...

All the IP convergence benefits are well known and can be summarised essentially in deploying and operating only one network. When it comes to IP Telephony, then the attributes we retain are central deployment and administration, web based administration interface,...

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“Value Added Partnership”, “Successful Sales via the Contact Center”, outbound activities and collaborative business will be the core themes in this year’s edition of ‘CallCenterWorld’, a leading event within the German speaking countries, organised by...

Despite new IVR and CRM solutions aimed at raising customers’ satisfaction and improving measurement on preferences and lifetime value, ContactBabel, an UK analysis firm, believes that future UK contact centres will always have the cost reduction issue as their...

According to CMP, its Technology For Marketing 2003 (TFM 2003) event saw a record breaking 4,635 attendees. With the addition of the two new focus areas of Technology For Customer Service (TFCS) and Technology For Sales (TFS), the event also reinforced its position as...

Telisma, the French provider of speech technologies for telecommunications announced the opening of a sales office in Munich as one more step in its strategy of European expansion. Telisma's Munich base will enable the company to support the major German speaking...

Alcatel announced the availability of its Public WLAN end-to-end solution for fixed and mobile operators, from WIFI radio access designed to address public small up to large-scale hot spots. Alcatel has signed OEM agreements with Colubris Networks, the Canadian based...

Starting today and until 21 Feb, the 3GSM World Congress will show the fresh thinking, latest services and product innovations in the mobile communications vertical market. Organised by IBC Global, the event will be attended by over 150 international speakers and will...

Orange France, the largest French wireless operator, announced that it is to deploy a SMS-to-Voice Solution delivered by HP Consulting & Integration France jointly with Bogen's Speech Design subsidiary. SMS-to-Voice enables SMS messages, previously only viewable...

Mobile Telecommunications Company (MTC), the leading GSM network operator in Kuwait, has awarded Tecnomen a contract worth over one million euros to upgrade its messaging system. Tecnomen, the Finnish unified messaging provider, will deliver and install the latest...

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