Conteúdos em Inglês

Quatro, a Portuguese IT software provider, showcased today in Lisbon its latest ‘4 Customer’, a CRM suite aimed at marketing & sales professionals, powered by IBM’s Lotus-Domino platform. The main features highlighted are its modular bespoke architecture, workflow...

Alcatel, the French supplier of telecommunication infrastructures, internet access and optical networks, will hold its annual forum at the Palais des Congrès, Paris. This year the theme of the event is “Making IP communications work for you”, and will include...

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If you took a representative sample of the population and asked them to recount stories of good and bad customer service, the chances are you wouldn't hear two stories alike. Some people will expect personalised customer service each time they contact a company,...

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Bancos de Imagens-Eventos    

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Bancos de Imagens-Eventos    

Bancos de Imagens-Eventos    

Bancos de Imagens-Eventos    

Bancos de Imagens-Eventos    

Bancos de Imagens-Eventos    

Infogenie, one of Europe's largest suppliers of information services, has bought communications technology from C3 to extend its range of virtual contact centre services. This brings its total investment in C3 virtual contact centre systems to over 120 lines. Today,...

Loquendo technology has been chosen to power the automatic contact centre of the recently inaugurated Museum of Contemporary Art of Trento and Rovereto in northern Italy. With Loquendo's application, customers are interacting with virtual contact centre in Italian and...

Automated call centres, CTI & ERP solutions, self-updatable dictionaries and ‘intelligent’ data specs will be some European products at exhibit in CeBIT 2003, organised by Deutsche Messe AG in Hannover, Germany from 12 – 19 Mar. The organisation foresees an...

The Swedish Ericsson has introduced a new version of its Solidus eCare solution that offers small and medium-sized businesses (SMEs) multimedia contact centre solutions. Solidus eCare 3.0 Compact Edition (CE) is a pre-installed, pre-configured package specially...

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Carl-Henric Svanberg, one of Sweden's most successful executives is to take over as CEO of wilting equipment supplier LM Ericsson Telefon AB in an attempt to turn around a company whose continuing losses put its long-term survival in doubt. Svanberg, who is credited...

Chelsea Building Society is setting new standards for customer service with the launch of its voice driven telephone account service – the first of its kind for a top ten building society in the UK. The solution has been supplied and installed by Vocalis, a provider...

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With 57 per cent of usage, email is the most relevant mean of customer contact after telephony in UK, being used in a larger scale by smaller and more flexible contact centres like the IT vertical market. Interactive Voice Response (IVR) facilities are only used by an...

“Thematically focused and user-friendly”. This is how the organisation of CeBIT 2003 defines the line-up of special presentations at the event. The thematic range includes vertical market software, e-government, security technology, personnel recruitment and IT...

C3 and Rhetorical, UK providers of speech software, announced that text-to-speech (TTS) systems developed by the two companies are being used by Truancy Call to tackle over 3,000 cases of truancy from UK schools each day. Truancy Call is a centrally managed, automated...