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The importance of the integration of TV and media concepts with SMS and mobile-based interactivity in the context of next generation mobile services was the hot dish served yesterday at ‘SMS Meets TV Seminar’ organised by Van Dusseldorp & Partners (VDP) at D....

Moravia, a Czech provider of localisation and testing solutions, today announced its participation and support for the recently formed OASIS technical committee (TC) on Web Services Standards for Translation. This forum aims to develop standards, which will provide a...

Anthropics and Loquendo, an Italian speech technology company, announced that Loquendo Speech Technology is to power London-based Anthropics Technology's multi-lingual FaceWave text to speech (TTS) mobile messaging service. With the integration of Loquendo TTS engine...

Kana, a provider of bespoke eCRM applications, announced that Icelandair, the country's premier airline, has implemented its email management application to improve customer service. The company will deploy Kana's application in 18 departments, including diverse areas...

The number of 'do-it-yourself' (DIY) IP Virtual Private Networks (VPNs) in Western Europe is set to decline in comparison with managed or outsourced IP VPNs. According to IDC's latest study of the market, the number of DIY IP VPN connections in Western Europe - 0.5...

Software vendor Simera UK has completed the installation of a new e-HR support package, eZ-Answer, for the Dixons Group, a British electrical retailer. The system acts as an interactive web-based Q&A system, answering questions on HR policy and best practice for...

The Swedish provider of voice solutions, PipeBeach, announced that the Zürich-based Svox text-to-speech (TTS) engine has been integrated into its ‘speechWeb VoiceXML’ platform. This alliance aims at providing mixed-lingual synthesised voices and improving widely used...

KPN Holland has decided to take action against spam through SMS messages following pressure from consumer organizations in Holland. Providers of SMS services have been warned by KPN not to include advertisements in these messages and to provide consumers with the...

CMP Europe and Expomedia Group have announced a license agreement that will see Expomedia's local exhibition organising company, CE Exhibitions Holland, running Call Center Expo Europe in Amsterdam, from 25-26 Nov. 2003. The agreement has been achieved after the...

‘Voice XML2.0’ a voice protocol issued last Tuesday as a candidate recommendation by the World Wide Web Consortium (W3C) is stuck in an industry quarrel over intellectual property rights. According to the W3C, Philips Electronics and Rutgers University threaten to...

Simera UK has signed an OEM agreement with Convera to develop a suite of e-HR tools to benefit employers and employees alike by exploiting Convera's expertise in the search and retrieval market. Convera's RetrievalWare will deliver fast, accurate and secure search to...

The growing overlap between marketing, customer service and sales in the context of technology will be this year’s motto of Technology For Marketing UK 2003, to be held at Olympia in London between 11-12 Feb. Organised by CMP, the event will host two new focus areas –...

KEYNOTE SESSIONS (both days) 13.00/14.00 – “What is the Future if CRM?”, at Apex Room, chaired by José Ferrão, european managing director of Peppers & Rogers Group . Panellists are: Tuesday, 11 Feb. Matthew Banks, director marketing solutions, EMEA, Siebel; Peter...

TFM 2003 – Full programme of conferences, lectures and seminars  TFM 2003 – 11-12 Feb. Full programme of conferences, lectures and seminars     KEYNOTE SESSIONS (both days)   13.00/14.00 – “What is the Future if CRM?”, at Apex Room, chaired by José...

CeBIT 2003 is launching its own SME offensive. For the first time ever, Hannover-based show organizers Deutsche Messe AG will be offering a special programme geared to this key economic target group. On the weekend of 15 and 16 Mar., midway through the show, the...

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