Conteúdos em Inglês

Microsoft Business Solutions has started commercialising its delayed CRM package in the US, but does not expect to release a European version until the second half of this year. The software giant had originally promised to deliver the North American release, which is...

Universal Dialog, a US provider of multilingual translation, localisation and language management services, announced that it is to provide the Spanish translation services for Intuit's TurboTax en Español tax preparation software. "Universal Dialog's translation...

Over two-thirds of UK call and contact centre board staff base their business success on call handling volumes, and one third by minimising the duration of the call. This and other aspects of CRM in UK call centres can be found in a report divulged by Vocalis....

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Fineos Corporation, an Irish provider of banking and insurance software, has announced that EBS Building Society is to implement its enterprise CRM and business process automation product solution, Fineos Front Office. The deal provides EBS, Ireland's largest building...

Harte-Hanks Inc. rolled out a new web site that serves as a portal for a range of software and services that the company provides to support marketing, customer relationship management and data quality in Europe. Through the site, visitors can access information on...

Kana, a provider of bespoke eCRM applications announced the growing adoption by organisations located in key geographic regions across Europe of its iCARE and KANA Response solutions, a customer service and marketing automation suites. British Telecom is one of the...

The vector of customer communications and the part it plays within the marketing function will be acknowledged at Technology For Marketing 2003 (TFM 2003) with the introduction of the specialist Call & Contact Centre Pavilion. Organised by CMP Europe Ltd, TFM 2003...

Tecnomen, a Finnish business providing voice-messaging solutions, announced the introduction of a new range of services for its voice mail solution, Tecnomen Messaging, enabling operators to promote “customer loyalty” and “increase revenues.” The package of features...

SAP AG, a provider of e-business solutions, appointed the Portuguese José Duarte, 35, to chair its South Europe, Middle East and Africa sub-region (SEMEA), in the ambit of the restructuring within the EMEA division. Mr. Duarte will be heading an organisation employing...

Understanding how to make mobile work (SMS, MMS) as a marketing tool and learning how to develop and deliver cutting edge campaigns over mobile devices will be two of the main insights of the Third Annual Meeting for Mobile Marketing Professionals, organised by IBC,...

Loquendo has implemented new developments for the Loquendo C@fé community. From today, applications can be developed and uploaded in the new VoiceXML 2.0 standard. Loquendo C@fé is the place where VoiceXML developers can design intuitive automated speech services...

Royal Mail UK (RM) announced a deal with Care First, a provider of counselling related services, for the implementation of a confidential line to help employees victim of harassment. The free helpline will provide counselling and support on a 24 hours a day, seven...

Sakrament, the speech recognition and text-to-speech (TTS) technologies developer for the Russian language, has announced the new release of its Sakrament TTS Engine, that delivers natural synthesised speech output and introduces new female voices called ‘Vika’ and...

Sixty per cent of UK call centres have a size range of 10-50 agents, employing 60,000 workers and financial services account for the highest share of the industry. This are two of the main conclusions of a survey carried out by ContactBabel to around 3,000 UK call and...

Connexor, a provider of multilingual language technology, announced that it has entered an OEM license agreement with Gurusoft, a Finnish knowledge management company based in Helsinki. Gurusoft uses Connexor Machinese text analysers as OEM components in their...

‘A recovery is possible’ will be the backdrop of this year’s edition of CeBIT – a paramount event on the ICT industry organised by Deutsche Messe AG in Hannover, Germany from 12 – 19 Mar. The organisation foresees an attendance of more than 7,000 businesses, from 59...

‘A recovery is possible’ will be the backdrop of this year’s edition of CeBIT – a paramount event on the ICT industry organised by Deutsche Messe AG in Hannover, Germany from 12 – 19 Mar. The organisation foresees an attendance of more than 7,000 businesses, from 59...

The Direct Marketing Association in UK (DMA) will hold a half-day workshop by 23 Jan. at its premises in London. The session is designed for DM newcomers and will tackle issues like industry size and value, impact of e-commerce and future trends and challenges....

The British insurance partnership provider, UKI Partnerships, announced the successful development of a speech recognition service designed by SpeechWorks International to provide customers with automated insurance policy information through telephone. The utility...

The Information Systems Examinations Board (ISEB) of the British Computer Society (BCS) has announced the availability of the new mid-level independent qualification in IT Service Management for professionals. The Practitioner Certificate will offer existing IT...

The challenges and opportunities of working in the call centre industry at a global level will be some of the main topics addressed at “Customer Relations – Delivering Excellence in a Global Market,” a CRM summit to be hosted 19 Mar. by the Call Centre Association...

Devise citizen-focused solutions. Foster a continuous dialogue between citizens and governments. Develop efficient ICT solutions. Improve governmental networks and enlarge the scope of the eGovernment. These are the five key pillars propping Siebel Systems Europe’s...

International Business Systems (IBS), one of the world’s top ten providers of commercial software systems, will present its Enterprise Resource Planning (ERP) solutions at this year’s CeBIT, from March 12 – 19, in Hannover, Germany. The company will show its ASW...