405 — Fears grow over BT call centre in India
Unions fear thousands of jobs are at risk, as British Telecom (BT) prepares to transfer some of their UK call centre operations to India, reported the Mail on Sunday. Some other British firms like Prudential and Lloyds TSB have already disclosed similar overheads...
404 — The World of Support 16th Help-Desk conference to be held 30 Apr. – 1 May in London
Leading help-desk support experts and practitioners will be debating the state of affairs of the industry at the 16th annual conference, organised by the Help Desk Institute, to be held at the Olympia Conference Centre in London. The two-day conference will cover...
403 — Eight thousand call centres employing 640,000 in UK by 2005
According to a Datamonitor report, by 2005 the number of call centres in UK is expected to grow to 8,000, up from 6,000 in 2002, employing 640,000 personnel, a 28% increase over last years figures. The same report also reveals that 90% of call centre staff are...
402 — Microsoft Business Solutions Sponsors Technology For Marketing 2003
Microsoft Business Solutions announced its sponsorship of Technology For Marketing 2003. The support of Microsoft for TFM 2003 complements its entry into the CRM industry with the European launch of Microsoft CRM in late 2003. TFM 2003 will be held at The National...
401 — Internet Telephony Magazine distinguishes Brooktrout`s Speech Recognition Platform
Brooktrout Technology, a provider of hardware and software platforms enabling applications for the New Network, has announced that its TR1000, an open systems board-level platform for speech and enhanced services, was awarded Product of the Year from Internet...
400 — SPUeNTRUP and Voice Robots launch new CTI solution
SPUeNTRUP CTI and Voice Robots have launched a brand new concept for computer telephony integration. The solution is a highly available CTI connection between the telephony world and the business processes of customers. The basis of the facility is the CATS/pro Server...
399 — Future of CRM to be debated at Technology for Marketing 2003
Industry experts from trade associations, consultancy and commercial suppliers will be debating the question Whats the future of CRM?, the core keynote sessions theme of Technology for Marketing 2003 taking place from 11-12 February 2003 at The National Hall,...
398 — I-CE / HSC runs insight consultancy at Technology for Marketing 2003
I-CE / HSC, an independent software consultancy, will be hosting the Visitor Advice Centre at the Technology For Marketing 2003 (TFM 2003), providing free expertise and consultation to all visitors. TFM 2003 will take place from 11-12 February 2003 at The National...
397 — Aspect Communications and Siebel confirm platform integration
From now on Siebel Systems and Aspect Communications Corporation will be able to provide their customer sales & service representatives a greater variety of data and call control capabilities. This will be feasible due to Siebels validation of the merge between...
396 — Volkswagen Financial Services bets on eQuality Software from Witness Systems
Witness Systems, a supplier of performance optimisation software and services, announced a deal with Volkswagen Financial Services, Ltd. in UK to provide the companys call centre in Blakelands, Milton Keynes, with its latest eQuality software. by Filipe Samora ,...
395 — Call Center World 2003 to be hosted 18-20 Feb. 2003 in Berlin
Value Added Partnership, Successful Sales via the Contact Center, outbound activities and collaborative business will be the core themes in this years edition of CallCenterWorld, a leading event within the German speaking countries, organised by...
394 — CEBIT 2003 (12-19.03.2003) – SPECIAL INSIGHT COVERAGE – CONTACT CENTER
In this section you will find information on Cebit'2003 as well as the Contact Center's editorial outline.
393 — Call Centre Expo UK to take place 16-17 Sep. 2003 at Birmingham NEC
For the fifth consecutive year, CMP Europe, Ldt. will host at the Birmingham NEC, England, its Call Centre Expo UK a main contact centre event in the whole United Kingdom. This year the fair will also comprise half-day workshops, think-tank discussions and special...
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391 — Altitude Software
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390 — Sitel Lisbon
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389 — E.S. Contact Center Oporto
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388 — Call Center de Idea
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387 — KPMG Consulting and Aspect Communications form alliance to deliver European contact centre solutions
Aspect Communications announced an alliance with KPMG Consulting. Aspect Communications, the leading provider of business communications solutions that help companies improve customer satisfaction, announced in 31 July an alliance agreement with KPMG Consulting, a...
386 — German Media Company – Burda Direct registers extraordinary increases in agent productivity through D-ROI Program
Further 10 leading companies join Altitude Software's D-ROI program. Altitude Software, a global technology leader in contact centre solutions for Unified Customer Interaction(tm) (uCI), has announced in 2 August that its pioneer D-ROI (Dynamic Return on Investment)...
385 — Aspect Communications extends IP-based Customer Self Service capabilities With Support for version 2 of VoiceXML speech recognition standard
Enables businesses to create a new generation of phone-based customer self service applications using advanced speech recognition interfaces that reduce customer contact handling costs. Aspect Communications Corporation the leading provider of business communications...
384 — Telewest Communications plc – Interim Results 2002
Telewest announces results of 2002 HIGHLIGHTS · Record broadband internet subscriber growth; 192,000 broadband subs today · 1Mb broadband service launched; 15,000 subscribers after only seven weeks · EBITDA up 30% to £184m year-on-year; Q2 EBITDA of £93m (Q1: £91m) ·...
383 — NICE Systems To Acquire Thales Contact Solutions For Stock and Cash Valued at Approximately $55 Million
NICE Systems and Thales Group announced they have signed a definitive agreement providing for NICE, to acquire the assets of Thales Contact Solutions (TCS). NICE Systems (Nasdaq: NICE) and Thales Group (Paris Bourse: TCFP) jointly in 31 July announced they have signed...
382 — Kingston Incontact wins Powergen Business
Part of Kingston Communications (HULL) PLC, is to carry out business-to-business telemarketing for Powergen. Outsourced contact centre specialist Kingston incontact - part of Kingston Communications (HULL) PLC, is to carry out business-to-business telemarketing for...
381 — Juan Carlos Casarrubios – new Managing Director for SITEL in Spain
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