Conteúdos em Inglês

Unions fear thousands of jobs are at risk, as British Telecom (BT) prepares to transfer some of their UK call centre operations to India, reported the Mail on Sunday. Some other British firms like Prudential and Lloyds TSB have already disclosed similar overheads...

Leading help-desk support experts and practitioners will be debating the state of affairs of the industry at the 16th annual conference, organised by the Help Desk Institute, to be held at the Olympia Conference Centre in London. The two-day conference will cover...

According to a Datamonitor report, by 2005 the number of call centres in UK is expected to grow to 8,000, up from 6,000 in 2002, employing 640,000 personnel, a 28% increase over last year’s figures. The same report also reveals that 90% of call centre staff are...

Microsoft Business Solutions announced its sponsorship of Technology For Marketing 2003. The support of Microsoft for TFM 2003 complements its entry into the CRM industry with the European launch of Microsoft CRM in late 2003. TFM 2003 will be held at The National...

Brooktrout Technology, a provider of hardware and software platforms enabling applications for the New Network, has announced that its TR1000, an open systems board-level platform for speech and enhanced services, was awarded ‘Product of the Year’ from Internet...

SPUeNTRUP CTI and Voice Robots have launched a brand new concept for computer telephony integration. The solution is a highly available CTI connection between the telephony world and the business processes of customers. The basis of the facility is the CATS/pro Server...

Industry experts from trade associations, consultancy and commercial suppliers will be debating the question “What’s the future of CRM?”, the core keynote sessions theme of ‘Technology for Marketing 2003’ taking place from 11-12 February 2003 at The National Hall,...

I-CE / HSC, an independent software consultancy, will be hosting the ‘Visitor Advice Centre’ at the ‘Technology For Marketing 2003’ (TFM 2003), providing free expertise and consultation to all visitors. TFM 2003 will take place from 11-12 February 2003 at The National...

From now on Siebel Systems and Aspect Communications Corporation will be able to provide their customer sales & service representatives a greater variety of data and call control capabilities. This will be feasible due to Siebel’s validation of the merge between...

Witness Systems, a supplier of performance optimisation software and services, announced a deal with Volkswagen Financial Services, Ltd. in UK to provide the company’s call centre in Blakelands, Milton Keynes, with its latest eQuality software. by Filipe Samora ,...

“Value Added Partnership”, “Successful Sales via the Contact Center”, outbound activities and collaborative business will be the core themes in this year’s edition of ‘CallCenterWorld’, a leading event within the German speaking countries, organised by...

In this section you will find information on Cebit'2003 as well as the Contact Center's editorial outline.    

For the fifth consecutive year, CMP Europe, Ldt. will host at the Birmingham NEC, England, its ‘Call Centre Expo UK’ – a main contact centre event in the whole United Kingdom. This year the fair will also comprise half-day workshops, think-tank discussions and special...

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Aspect Communications announced an alliance with KPMG Consulting. Aspect Communications, the leading provider of business communications solutions that help companies improve customer satisfaction, announced in 31 July an alliance agreement with KPMG Consulting, a...

Further 10 leading companies join Altitude Software's D-ROI program. Altitude Software, a global technology leader in contact centre solutions for Unified Customer Interaction(tm) (uCI), has announced in 2 August that its pioneer D-ROI (Dynamic Return on Investment)...

Enables businesses to create a new generation of phone-based customer self service applications using advanced speech recognition interfaces that reduce customer contact handling costs. Aspect Communications Corporation the leading provider of business communications...

Telewest announces results of 2002 HIGHLIGHTS · Record broadband internet subscriber growth; 192,000 broadband subs today · 1Mb broadband service launched; 15,000 subscribers after only seven weeks · EBITDA up 30% to £184m year-on-year; Q2 EBITDA of £93m (Q1: £91m) ·...

NICE Systems and Thales Group announced they have signed a definitive agreement providing for NICE, to acquire the assets of Thales Contact Solutions (TCS). NICE Systems (Nasdaq: NICE) and Thales Group (Paris Bourse: TCFP) jointly in 31 July announced they have signed...

Part of Kingston Communications (HULL) PLC, is to carry out business-to-business telemarketing for Powergen. Outsourced contact centre specialist Kingston incontact - part of Kingston Communications (HULL) PLC, is to carry out business-to-business telemarketing for...

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