Conteúdos em Inglês

SITEL strengthens its Board of Directors to build upon the positive results gained in the last nine months SITEL Corporation (NYSE:SWW), leading provider of outsourced, contact center management services, announced in July 23 the recent appointment of Juan Carlos...

BT Retail's Consumer Marketing Operations And Sales Division Invests In Eyretel Contact Centre Analysis Solutions To Improve Customer Relationships Eyretel plc, a global provider of voice and data recording, quality monitoring and analysis systems for both traditional...

KANA Contact Center on WebSphere Meets High Levels of Scalability and Significantly Decreases Costs in the Contact Centre KANA® (NASDAQ: KANA), a leading provider of external-facing eCRM solutions, in 23rd July announced the availability of its KANA Contact Center(tm)...

New claims system to significantly reduce costs and increase efficiencies for P&C industry FINEOS Corporation, the leading innovator in banking and insurance software, has just released FINEOS Claims Management for the property & casualty insurance sector. The system...

Liberty Media informed Telewest Communications plc that it was withdrawing its three non-executive directors Telewest Communications plc announces that Liberty Media in 17 July informed the company that it was withdrawing its three non-executive directors – Robert...

The CCA 8th Annual Convention will take place in Glasgow, in 27 and 28 November 2002, and it will look the organizations who are adopting winning strategies to succeedin business. We are delighted to announce the dates for the CCA 8th Annual Convention which will be...

Digital voice recording and screen capture technologies in the CEM solution. NICE Systems (NASDAQ: NICE) was awarded a customer experience management contract by Rio De Janeiro's leading telecommunications provider, Embratel, to enhance customer service levels in its...

Services such as Voice and Video over IP or IP Storage are expected to experience only mild growth over the next two years. Cap Gemini Ernst & Young and Dresdner Kleinwort Wasserstein (DrKW) have published an industry study analysing the prospects for Internet...

Talisma launches France operations along with new regional sales offices in Chicago, New York and Washington D.C. Talisma Corporation, one of the emerging leaders in the CRM market, in July 16 announced the initial closing on a fourth round of funding, led by...

The Speech Solutions business develops and hosts Interactive Voice Response (IVR) and Advanced Speech Recognition (ASR) solutions for large carrier and enterprise customers. Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and...

The product will be available from September 2002 C3, a leading European supplier of Windows-based communications platforms, in July 12 announced a new Voice over IP (VoIP) system for customer service departments and outsourced call centre operators. Using VoIP...

Order and pay for goods and services over the phone or Web using Apcentia Self Serve from C3 C3, a leading European supplier of Windows-based communications platforms, in July 15 announces Apcentia Self Serve, an on-line self-service credit card payment solution for...

CommWeb is a one-stop guide to advanced communication systems, networks and the convergence of voice, data and the internet http://www.commweb.com/ Links indústria - Telecomunicações    

AT&T College of Call Center Excellence http://www.att.com/callcenter/ Links indústria - Telecomunicações    

Alcatel A global offering of products, networks and services. As a world leader in the high speed access and optical transport market, Alcatel is a major player in the area of telecommunications and the Internet. With its expertise in communications systems, its line...

Welcome! TelephonyWorld is your one stop resource for the converging voice and data industry."A call center and its technology is at the heart of every organization that must provide some form of customer service. Every single business has a call center in some form...

Welcome to Telecom Traffic Online. This site contains online resources to assist the global network professional with telecom traffic design and analysis. Whether you design PBX networks or international carrier networks, we hope this site will help you. Please let us...

DHL The Red Planet offers fast, straightforward and convenient access to DHL, 24 hours a day, every day of the year. Developed to compliment our existing customer access channels, such as Customer Services and the new interactive telephone Speed Services, our aim is...

DMA.co.nz New Zealand Direct Marketing Association http://www.dma.co.nz/ Links    

Australian Direct Marketing Association http://www.adma.com.au Links Centro de Informação-Recursos    

TMC™ is a pioneering, visionary, and forward-thinking company composed of extremely competent staff at all levels. It is focused only on the fields of telecom/datacom convergence, and today's technical call center. No other publishing and trade show company is focused...

The IDS Media Group exists to satisfy the needs of our clients worldwide to build and develop profitable business relationships with their clients. We aim to do this by providing our clients with current, accurate and targeted business information, as well as direct...

Televoz employs advanced technology and highly trained staff to deliver novel concepts and innovative services to a wide spectrum of Clients. Links Indústria - Infra-Estruturas    

CT Portal your Computer and Internet Telephony Bookmark: Call Centers http://www.computertelephony.org/ Links Indústria - Infra-Estruturas    

Wellcome to Call Center Europe This web-site gives new inspiration for your company's commercial communication and ideas for new telephone-based services http://callcentereurope.com/ Links Indústria - Infra-Estruturas