Conteúdos em Inglês

CCA The CCA is a non-profit making, member-funded organisation recognized as the professional body for Call and Contact Centres. Its aim is to provide products and services for its members which focus on encouraging best practice, networking and sharing of knowledge....

Dossiers - Empresas    

KANA's eCRM solution helps drugstore.com, inc. Reach an Award-Winning Level of Customer Service drugstore.com, inc. Garners Industry Recognition With Rapid Response to Customers. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, in July 9...

Integration between Convergys Corporation and Siebel eCommunications 7 has been successfully validated by Siebel Systems, Inc. Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, in July 10 announced...

Drugstore.com, inc. Garners Industry Recognition With Rapid Response to Customers KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, in July 9 announced that drugstore.com, inc.(NASDAQ: DSCM), the leading Internet retailer for health, beauty,...

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by David Sims, CRMGuru.com Contributing Editor With thanks to CRMGuru.com In March 1998, Tim Horan, president of wine and spirits distributor Ed Phillips & Company of Eau Claire, Wisconsin wanted to plunge into sales automation, CRM, the whole deal. "Someone from a...

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wwww.centrodecontacto.com/EuropeContactCenter offers a wide range of contacts to get in touch with us: Editorial & International Management: Manuel Melo E-mail - Portuguese and Spanish Language Countries: manuel.melo@centrodecontacto.com E-mail -...

by Hammer Technologies Thanks to CRMXchange.com In a recent survey of call center managers, 44% said that they had experienced a serious outage in their call center within the past twelve months. 32% had experienced a serious failure within the last six months....

Mood of optimism at summit meeting of ITC sector – Higher proportion of visitors from abroad – More visitors from Asia and America – Professional visitors account for approx. ninety percent Despite the very changeable "April" weather at CeBIT "spring" seems to be just...

Managing a First-Rate Help Desk – Essential Help Desk Skills 3 Days Session 1 . Effective Help Desk Models A. Definitions of the Help Desk B. Expectations of Performance C. Functions of the Help Desk D. Services provided by the Help Desk E. Successful Help Desk models...

Altitude Software User awarded the Teleperformance CRM Grand Prix Award 2002 for Best Multimedia Contact Centre & Customer Service in Greece . NovaBank, a fast growing Bank in Greece, has been awarded the Teleperformance CRM Grand Prix Award 2002, in recognition...

The Contact Centers Portal project was created in Portugal in the beginning of 2001 – a group of specialized portals for three independent linguistic and cultural communities: Portuguese, Spanish and English. After a year’s work, with a strong operational, practical...

David P. Mead MCK Communications Thanks to CRMXchange.com Recently there has been much press coverage of major companies with initiatives designed to position themselves as "employers of choice" with quality candidates for new hiring as well as retaining existing...

The Portal www.centrodecontacto.com is property of Point Centro de Contacto SL. No publication or reproduction of any content in this site may be done without prior written consent. All copyright legislation applies. The responsability of technical and opinion...

Presented by Graham Williams and Michael Cusack of Centre-ing Services Thanks to CRMXchange.com Business Is Being Conducted Differently Exploding technological advances and an inexorable gravitation towards what Bill Gates calls the "web lifestyle" and "digital...

At this year’s CeBIT, Tenovis, the provider of Business Communication services, is demonstrating tried and trusted tools to optimize customer communications. Modular Contact Center solutions make it possible to process all incoming customer inquires received by...

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