Conteúdos em Inglês

VERITAS gives customers better, quicker access to information in one month with customer management solution from Apropos VERITAS Software provides storage management solutions for a range of blue-chip organisations spanning 36 countries worldwide. Established in...

Collaboration Leverages Multi-Channel Routing and Single View of the Customer For Effective Contact Center Interactions E.piphany, Inc. (Nasdaq: EPNY), a provider of Smart CRM™ solutions, and Genesys Telecommunications Laboratories Inc., a wholly owned subsidiary of...

Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an agreement to acquire privately held Telera Corp., a Campbell, Calif., company that provides the premier...

Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 announced Version 6.5 of its award-winning...

New Offering Delivers Customer Interactions Directly to Back Office, Branch and Field Locations Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 introduced Genesys Expert Contact Solution, an...

PeopleSoft Certifies Multi-Channel Offering for Enterprise Customers Genesys Telecommunications Laboratories, Inc., a wholly owned subsidiary of Alcatel (NYSE: ALA), in April 24 announced general availability of its Gplus Adapter for PeopleSoft Customer Relationship...

Rockwell FirstPoint Contact announces comprehensive capability and competitive pricing strategy for the small to medium enterprise Rockwell FirstPoint Contact, in May 6, launched FirstPoint Business Edition, an 'out-of-the-box,' multi-channel contact centre solution...

This case study is brought to you by Altitude With thanks to CRMXchange.com Call Center EC Support is an Outsourcing Multi-Media Call Center and an Application Service Provider (ASP), located in Montreal, QC, Canada, servicing 18 organizations in North America. EC...

NICE Systems NICE Systemsis a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, financial institutions, air traffic...

NICE Systems is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, financial institutions, air traffic control...

Dossiers - Empresas    

Some notes on estimating call volumes Thanks to David Hunter and Fitlog- Foundation for Information Technology in Local Government One of the biggest challenges any organisation faces when it first establishes a call centre is to estimate call volumes. There is often...

Presented by Interior Concepts Thanks to CRMXchange.com Lost production, higher insurance premiums, OSHA fines, worker's compensation, employee turnover, medical costs; and the list goes on. These are just a few of the things employers can look forward to as a result...

Integrated Call Center Solutions for the Enterprise Early, Cloud & Company An IBM Company Thanks to CRMXchange.com Corporations are paying more than just lip service to the need to improve customer service. When it comes to investing in new computer technology for...

Integrated Call Center Solutions for the Enterprise Early, Cloud & Company An IBM Company Thanks to CRMXchange.com Corporations are paying more than just lip service to the need to improve customer service. When it comes to investing in new computer technology for...

With an average of 20,000 daily visitors, Europe Contact Center (www.centrodecontacto.com/EuropeContactCenter) is already the most expressive on-line journalistic initiative in Europe focused upon the call and contact center industry. Following a philosophy of quality...

Integrated Call Center Solutions for the Enterprise Early, Cloud & Company An IBM Company Thanks to CRMXchange.com Corporations are paying more than just lip service to the need to improve customer service. When it comes to investing in new computer technology for...

With Bob Thompson, President, Front Line Solutions Thanks to CRMGuru.com . This is an interview of Bob Thompson by Xander De Bruine, Editor of Telebusiness Magazine The attention that CRM attracts at this moment leads to an equal amount of questions and answers in the...

Comprehensive Multimedia Desktop Improves Customer Service Agent Productivity and Customer Satisfaction SAN FRANCISCO, March 5, 2002 - Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA), today announced Contact Navigator, a new desktop...

Baltimore, MD – 8 April, 2002 – SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today that the Spanish Government tax agency, Agencia Tributaria, has awarded its Basic Tax Information service contract to an...

Centralised divine Customer Service Centre Will Provide Full Support to Pan European Customers PARIS, FRANCE, April 11, 2002 - divine, inc., (Nasdaq: DVIN), a premier integrated solution provider focused on the extended enterprise, today announced that it is planning...

Nova Impressora Disponibiliza Funcionalidades Económicas e Grande Facilidade de Utilização A Hewlett-Packard Portugal acaba de anunciar o lançamento da sua nova impressora de jacto de tinta a cores HP Deskjet 3820 que produz impressões de qualidade fotográfica...

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