Conteúdos em Inglês

Alcatel announced that it has been selected by Zhejiang Telecom, a provincial subsidiary of China Telecom, to upgrade and expand its customer service centre with Alcatel's Business/Operation Support System (B/OSS) solution across the province.   Alcatel is the...

CosmoCom announced that SBS, a marketing consultancy and contact center outsourcer based in Edinburgh, UK, has chosen CosmoCall Universe to support both its existing business and its innovative growth plans. SBS will be using CosmoCom’s Contact Center On-Demand (CCOD)...

Verint Systems announced that it has entered into a distribution agreement with Voicetec, a provider of Customer Interaction Management Solutions for multimedia contact centres. Based in The Netherlands, Voicetec B.V. is an independent solution provider and...

Spanish Red Cross main activities are social care, health services, international co-operation and emergency response. Its regional and provincial offices have open, participative structures and an organisation culture that emphasises the value of volunteering. To...

Grahame Maher, currently CEO of Vodafone Sweden, will become Chief Executive Officer of Oskar Vodafone in the Czech Republic effective15 February 2006. He will take over from Karla Stephens, who is leaving the company to return to her home country of Canada with her...

Equant has signed a multi-million dollar deal with DSM, the Dutch specialty chemicals producer of life science products and performance materials, to provide and manage a global IP VPN covering 180 sites. Equant will provide a MPLS-based network to link DSM’s offices...

Avaya announced a new telecommuter solution that embeds virtual private network (VPN) remote capabilities into Avaya's family of IP telephones. Businesses can use this solution to more easily and securely extend headquarters-quality communications to employees working...

Verint Systems Inc. announced that is has expanded the functionality of its STAR-GATE Communications Interception Solution to enable service providers to more effectively address emerging communications interception requirements for VoIP and broadband packet-data...

Antonio Viana-Baptista, Chairman & CEO, Telefonica Moviles Banco de Imagens-Geral Banco de Imagens-Quem é Quem Banco de Imagens - Daily Picture    

The 3GSM World Congress in 2006 will reflect the multifaceted world of mobile media, with the spotlight on mobile advertising, mobile entertainment (music, games, video and mobile TV), Multimedia handsets, as well as 3G technology evolution. The Congress will also...

Broadband Europe 2005 Conference will be the most authoritative European Forum of its kind; featuring exclusive scientific presentations, broadband project research results, semi-scientific commercial presentations (including agencies, municipalities on trials and...

http://www.ieee-ccnc.org/2006/ Links    

http://www.3gsmworldcongress.com/ Links    

http://www.eccacongress.com/2005/default.asp?url=exhibitsponsor§ion=spon Links    

http://www.telexpo.com.br/2006/ Links    

http://www.cebit.de/homepage_e?x=1 Links    

The question “how do we get started?” frequently crops up. Despite the fact that there is a mass of material available in the realm of customer experience, it seems to be too abstract in nature to help practitioners bring it to reality in their organizations. In order...

The mobile media company, 3, and Ericsson announced they have entered into an exclusive managed services partnership. Under the agreement, Ericsson will be responsible for the management of the 3 network and its IT infrastructure in the UK.   This is the largest...

The Czech mobile operator Eurotel Praha has launched the first WCDMA 3G network in the Czech Republic. The launch follows the slive demonstration of 3G services, such as video call and Internet browsing and file transfer with Nokia High Speed Downlink Packet Access...

Em Foco - Projecto    

Alcatel announced the official inauguration of its state of the art video surveillance solution for the DN1 highway, one of the busiest highway in Romania, from Bucharest to Azuga, in the presence of the Minister of Interior, Vasile Blaga, the Minister of Transports,...

An opportunity to learn innovative techniques to optimize your call center operations. http://www.iian.ibeam.com/events/gene002/14069/index.jsp?adid=genarchp Notícias - Press-Releases    

ZTE and France Telecom announced the signature of an agreement paving the way for a long-term partnership to work together on a wide range of sectors. The agreement was signed by Mr. Yin Yimin, ZTE's Chief Executive Office - CEO and Mr. Didier Lombard, France...

The DWP and BT have agreed arrangements which will give the Department a modernised communications network to provide customers with a more reliable, better performing service.   This agreement is a result of a contract realignment which simplifies the complex...