One way or another, the UK contact centre industry will change beyond recognition within the next five years. The twin challenges of automation and overseas outsourcing are very real threats to the UKs job market, and contact centre influencers and managers must...
Hertz, the world’s largest car rental company, has further enhanced the sophistication of its call routing capability at its multi-lingual customer service centre following the implementation of an Advanced Intelligent Router application supplied by Rockwell...
Fecha: 9 y 10 de abril Lugar: Hotel Tryp Apolo Ciudad: Barcelona Precio: 1 380,00 + 16% IVA Ifaes organiza entre los días 9 y 10 de abril el Congreso Call Center Barcelona. Se trata de un evento dedicado especialmente para Responsables de Call Center, Responsables...
Celebrating its silver jubilee, International Direct Marketing Fair, an event dedicated to the direct marketing and CRM professionals, will run from 4-6 March at Earls Court 2 in London. The event will look to the future of direct marketing (DM), with a learning...
