A Multicert realizou no dia 18 uma conferência de imprensa de apresentação da nova plataforma de Votação Electrónica, que permite o recurso ao voto ia Internet como meio suplementar do exercício do direito de voto. Esta plataforma será utilizada pelo Sindicato dos...
Eyretel, a UK provider of voice and data recording for contact centres announced that BT’s Integrated Tele Web (ITW) unit has invested in a contact recording and quality monitoring solution from Eyretel as part of a drive to promote excellence in customer...
Babel Technologies has announced that Klett Sprachen, the multinational language publisher, is to use Babels Babear v2.5 speaker-independent Automatic Speech Recognition (ASR) system in it PONS product line. PONS is Kletts self study brand and includes dictionaries...
British businesses are losing customers and sales because of poor service in call centres. Over one million customers can hang up on companies call centres each week, businesses reveal in the Voice Report published by Vocalis. A third of businesses believe their...
Fleet Synergy International, una empresa de gestión global de flotas, ha instalado un sistema de CRM (Gestión de Relaciones con Clientes) basado en Internet de salesforce.com, proveedor de CRM online, para seguir la pista de las tendencias de las ventas y las...
