La nueva versión de esta solución líder de mercado incrementa la potencia de la suite para la Gestión del Rendimiento Corporativo de Cognos COGNOS (Nasdaq: COGN; TSX: CSN), principal proveedor de soluciones de Business Intelligence (BI) y para la gestión del...
This summer sees the launch of the inaugural Contact Centre Challenge Cup in association with Contact Centre Management magazine, a karting experience open to everyone within the UK Contact Centre industry. Up to 350 people, in 35 teams, will convene in Milton Keynes...
Blue Pumpkin, a provider of enterprise workforce optimisation solutions, introduced a new version of Blue Pumpkin Director-Enterprise localised for the German market. With the new localised version of Blue Pumpkins workforce optimisation products, German contact...
KANA, a provider of knowledge-powered customer service applications, today announced that it has closed its acquisition of Hipbone, a provider of online customer interaction solutions. As a result of this acquisition, KANA has added Hipbone’s Web collaboration,...
Isabel Montesdeoca has joined contact centre solution provider Aspect Communications as Marketing Director for the EMEA region. She will report to David Puglia, Aspect’s Senior vice president of global marketing. Isabel will drive Aspect’s strategic and...
