The Contact Centre Passport is a new web-based service that will enable all those working in a contact centre to assess, record and improve their competencies and skills. As part of a pilot project funded by the UK government and led by e-skills UK, the online...
Brooktrout Technology announced a strategic relationship with Intervoice that will provide future support of Brooktrouts TR1000 voice and speech platform on the Intervoice Omvia Voice Framework. This alliance will further extend the flexibility of the Microsoft...
Alcatel announced the new 3.0 release of Alcatel OmniPCX Office in Europe. This new release integrates two new major applications: the Alcatel OmniTouch Call Centre Office, providing call centre functionality, and the Alcatel nomadic Web Communication Assistant,...
ActivoBank, la marca de banca online del Grupo Sabadell, lidera el ranking de atención a clientes de la banca de particulares, elaborado por la agencia de calificación y medición de servicios financieros por Internet AQmetrix en su monitor de enero de 2004. ActivoBank...
