Brasil Telecom has awarded Tecnomen a value-added service contract to deliver and install a complete messaging solution and prepaid system. Tecnomen will provide Brasil Telecom with prepaid and voice mail systems for its current fixed-line operations, and voice mail...
Vodafone Spain, a subsidiary of Vodafone will soon automate its call centre inquiries and provide customer access to support services 24 hours a day, 365 days a year to its 9.5 million users. The new speech recognition-based customer care solution is being delivered...
Wicom Communications, a Finnish provider of IP contact center and enterprise communications software, announced the completion of Wicom contact center deployment at FSC (Folkrörelsernas Service Center), an administrative service center for trade unions, owned by...
Audentify and Stevens Communications have joined forces to improve contact center performance for We Energies. We Energies, a principal utility subsidiary of Wisconsin Energy will use Audentify to find calls for agent skill assessment and fraud investigation. Using...
El master reseller de Track It! para España K-Infotec Sistemas, ha superado ampliamente el volumen de venta esperado de este producto, pues en el inicio del acuerdo con el grupo Intuit, la empresa estableció unas previsiones junto con la multinacional norteamericana...
