NEC Corporation and Oki Electric Industry have announced that RECOMM, a Japanese information and telecom office automation equipment sales company, has selected an outbound call center system for its office in Dalian China.This 50-seat call center system starts...
La solución alcanzada por NextiraOne tiene como objetivo garantizar la protección de la propiedad intelectual de patentes y experimentos que se realizen en el Centro ubicado en Navarra y que fue inaugurado el dia 28 de septiembre en una ceremonia que contó con la...
Aspect Communications has announced that All Nippon Airways (ANA) , is using Aspect Call Center and Aspect Contact Server technology to provide world-class service for tens of thousands of calls monthly without compromising revenue. Travelers are cautious in...
The Yankee Group says that companies with between 100 and 1,000 employees represent an enormous opportunity for the wireless industry. Nevertheless, few customized wireless solutions are available today for this high-potential mid-market customer segment. In...
After years of hype, VOIP has made the shift from an emerging technology to a viable business solution, according to IDC. The market for hosted IP voice services among US businesses is expected to reach nearly $60 million by the end of 2004. IDC projects a compound...
