«Impacto de IP y del 3G en los Servicios de Atención al Cliente» es el tema del seminario anual de la Callware, fijado para 7 de Junio, en el Hotel Tivoli Tejo, en Lisboa. Convergencia, nuevos servicios y modelos de negocio en la atención al cliente, Outsourcing y...
Train operator First ScotRail and sister company FirstInfo announced that Fort William will be the location of a new customer contact centre. As part of its franchise agreement, First ScotRail is now delivering on its promise to open a contact centre in...
Verint Systems announced record sales of $72,039,000 for the first quarter of fiscal 2005, ended April 30, 2005, a 27.2% increase compared with sales of $56,638,000 for the first quarter of fiscal 2004. Verints sales increased approximately 4.4% sequentially,...
Alcatel has been selected by Auna, an operator in Spain, as its IP Triple Play turnkey project integrator, and as the supplier for most essential network components and service delivery platforms. Alcatel’s IP Triple Play solution enables an...
Ericsson has acquired NetSpira Networks, a Spanish software company with operations in Madrid and Barcelona. The company’s technology is to be integrated into Ericsson’s offering for mobile data allowing operators to provide easily...
