La empresa canadiense Research in Motion (RIM), fabricante de los dispositivos Blackberry, pagará 612,5 millones de dólares (518.7, millones de euros) a NTP , una pequeña compañía de Arlington (Virginia), para poner fin a un largo litigio. El pago de esa cantidad...
La Asociación de Empresas de Electrónica, Tecnologías de la Información y Telecomunicaciones de España (AETIC) ha coordinado un año más la presencia de una veintena de pymes españolas en la próxima edición de CeBIT . Los expositores españoles estarán distribuidos en...
World-class contact centers are not the result of luck or chance. World-class contact centers evolve, over time, under the direction of highly skilled and inspired leaders. Contact center managers today cannot be satisfied with merely doing more with less. They must...
Cisco Systems, Inc. released the Cisco Unified Communications system, a new suite of voice, data and video products and applications specifically designed to help organizations of all sizes to communicate more effectively. Based on the Cisco Service-Oriented...
ASC announced the addition of email response management to INSPIRATIONpro, its premier quality monitoring solution. Guenther Mueller, Chairman and CEO of ASC, explained that Email response management and quality monitoring systems work together to create a superior...
