Notícias – Actualidade
756 — FIRST SEMESTER REVIEW: Reeling back to CeBIT 2003 Legacy for the future
With a decrease of 10 and 17 per cent respectively in the number of exhibitors and visitors, the escalation of Iraqi conflict and the global economical deceleration definitely took their toll at CeBIT 2003, an international gauge for ICT industrys vitality. The...
755 — FIRST SEMESTER REVIEW: Customers and agents the weakest links in CRM an insight on Vocalis report
UK businesses are not taking advantages of the opportunities presented by contact centres to support their brands and build customer loyalty. Rather, they are fire-fighting perennial and predictable problems such as large call volumes, fluctuations, peaks and a range...
754 — FIRST SEMESTER REVIEW: Customer Services: Its a People Thing. The opinion of Chey Garland, CEO of Garlands Call Centres – UK
If you took a representative sample of the population and asked them to recount stories of good and bad customer service, the chances are you wouldn't hear two stories alike. Some people will expect personalised customer service each time they contact a company,...
1690 — El portal Lycos España cambia su diseño e introduce nuevos productos
El filial de Lycos Europa que cuenta con más de 3.000 millones de páginas vistas al mes, 25 millones de usuarios y presencia en once países de Europa, Lycos España -portal de medios de entretenimiento y ocio en Internet- ha cambiado su diseño, el logo y el reclamo de...
1689 — PeopleSoft podrá adquirir J.D. Edwards
PeopleSoft y J.D. Edwards & Company ha anunciado que acaban de anunciar, en el día de hoy, que han recibido la resolución anticipada del periodo de espera requerido conforme a la ley Hart-Scott-Rodino Antitrust Improvements Act de 1976 en relación con la oferta de...