Notícias – Actualidade
1698 — Japan Telecom Deploys Contact Center On-Demand Services
CosmoCom announced that Japan Telecom has deployed Contact Center On-Demand (CCOD) services based upon the CosmoCall Universe platform. Japan Telecom is joining a growing number of major telephone companies that are offering the hosted contact center as an...
3232 — Bouncopy instalará en Jerez su primer call center de Andalucía
El acuerdo al que han llegado la Gerencia de Urbanismo y la teleoperadora Bouncopy permitirá la instalación de su primer call center de Andalucía en Jerez. Bouncopy, que cuenta con cuatro plataformas en Madrid y doce delegaciones regionales, aprovechará su presencia...
1697 — AOL Europe Improves Customer Service Using Avaya Converged Technology
Avaya has announced that AOL Europe, the European business unit of America Online, has awarded Avaya a contract to provide three contact centers covering fourteen locations with IP telephony. These new IP contact centers will enable AOL to improve the...
1696 — Telecommunications industry launches eMobility Platform to boost Europe`s leadership.
In order to boost Europe's leadership in mobile and wireless communications and services, 15 telecommunications companies launched the eMobility Technology Platform for mobile and wireless communications. The Platform is designed to enhance cooperation amongst...
1695 — Gartner Report lists Genesys as Lead Distributor of Voice Portals
Genesys Telecommunications Laboratories, announced that market research firm Gartner named Genesys the 2003 worldwide leader for voice portal port shipments in its report entitled 'Market Share: Voice Response Systems, Worldwide, 2003.' According to the report,...