Notícias – Actualidade
3103 — Executive Digest «Europe Contact Center Exchange», 16 de marzo de 2005, Hotel Tivoli Tejo
La ciudad de Amsterdam acogió los dias 21 y 22 de Febrero, la quinta edición del European Contact Center Exchange. El encuentro anual, con participación sujeta a invitación, buscó crear un espacio en el que se dieran cita el intercambio de ideas, la comparación de la...
3420 — Primeira Solução Móvel Global de Detecção de Fraude
A MasterCard e a mBlox estabeleceram uma parceria a nível mundial para integrar o serviço de mensagens móveis da mBlox no Aristion, o sistema de prevenção de Fraude da MasterCard. Esta nova solução torna-se o primeiro sistema global de detecção e alerta de fraude a...
1686 — Witness Systems identifies top ten Contact Centre focuses for 2005
Witness Systems has identified ten key issues that it believes will help drive contact centre workforce optimisation in 2005.According to the company, 2005 will see contact centre operators focus increasingly on the quality of agent performance and service provision,...
3426 — test
1685 — Orange enhances Customer Service in 10 Contact Centers across France with ULTRA
Verint Systems has announced that Orange, a division of France Telecom Group has selected Verint's ULTRA solution to help enhance the quality of the service it provides to its customers in 10 contact centers across France. The Orange Group, based in Paris, is...