Notícias – Actualidade
1138 — Witness unveils back office solution
Witness Systems announced a new strategic initiative that extends its eQuality contact centre application suite to back office environments. The companys new eQuality Office offering helps organisations audit critical business functions to better understand the...
1137 — CRM and CEM: Same bottle, different label. By Khurram Sharif, Henley Management College
Relationship and experience: are they same phenomena or are they different? When consulting a dictionary they show similarity in meaning: Relationship is defined as quality of association between people, whereas experience is skill or knowledge acquired from an...
2547 — Cingular elige Mobile Device Manager de Openwave
El proveedor líder independiente de productos y servicios de software abierto para el sector de las comunicaciones móviles Openwave Systems ha hecho pública la elección por parte de Cingular Wireless del administrador de terminales móviles de Openwave, Mobile Device...
2546 — easyJet sigue siendo la aerolínea favorita de Internet
·La compañía ya vende el 96% de sus plazas a través de la red ·Segunda empresa de transportes en ventas online en España easyJet, la compañía aérea de bajo coste más grande de Europa, ha alcanzado ya una tasa de ventas de sus plazas a través de su página web del 96%....
2812 — Customer Knowledge Management – 04 de Março – Xerox
CUSTOMER KNOWLEDGE MANAGEMENT Gathering Data, Managing Information, Sharing Knowledge, Achieving ROI Executive Briefing Business Intelligence Models Breve Visão Geral sobre o Estado-da-Arte dos Sistemas de Processamento e Recolha de Dados, Sistemas de Gestão de...