BT will be the first UK-based company to introduce Siebel CRM OnDemand to businesses in the UK. The new on-demand service enables small and medium-sized organisations and divisions of larger businesses to organise, manage and streamline their sales, marketing and...
Presence CRM Optimizer incluye el software de gestión de contactos multicanal que permite unificar en una sola cola todas las interacciones con el cliente. Su objetivo es maximizar y rentabilizar cada uno de los contactos con el cliente, al margen del canal que este...
O Portal Centro de Contacto promove, no dia 15 de Janeiro de 2004, uma iniciativa em parceria com a Fundação Portuguesa das Comunicações (FPC), que integra dois painéis dedebate e a apresentação dos Planos de Acção do Centro de Contacto e do Press Hit Cursos ...
United Kingdom’s Royal Mail announced has significantly reduced call handling costs for its Track & Trace (T&T) delivery tracking service by investing in a speech recognition solution. Aspect Customer Self-Service with speech recognition by Nuance...
Last week, we previewed the promising new world of contact centre performance management. We established that contact centre performance management could liberate contact centre managers from time-consuming data collection and reporting and empower them to capture and...
