With a decrease of 10 and 17 per cent respectively in the number of exhibitors and visitors, the escalation of Iraqi conflict and the global economical deceleration definitely took their toll at CeBIT 2003, an international gauge for ICT industrys vitality. The...
UK businesses are not taking advantages of the opportunities presented by contact centres to support their brands and build customer loyalty. Rather, they are fire-fighting perennial and predictable problems such as large call volumes, fluctuations, peaks and a range...
If you took a representative sample of the population and asked them to recount stories of good and bad customer service, the chances are you wouldn’t hear two stories alike. Some people will expect personalised customer service each time they contact a company,...
El filial de Lycos Europa que cuenta con más de 3.000 millones de páginas vistas al mes, 25 millones de usuarios y presencia en once países de Europa, Lycos España -portal de medios de entretenimiento y ocio en Internet- ha cambiado su diseño, el logo y el reclamo de...
PeopleSoft y J.D. Edwards & Company ha anunciado que acaban de anunciar, en el día de hoy, que han recibido la resolución anticipada del periodo de espera requerido conforme a la ley Hart-Scott-Rodino Antitrust Improvements Act de 1976 en relación con la oferta...
