The number of large-scale call centres in Scotland is set to fall by 22 per cent in 2003 according to Mitial Research. The closure of 52 large-scale call centres which provide telephone-based customer service for utilities, financial organisations and hotel, travel...
DataDistilleries, a Dutch provider of predictive real-time analytics, announced the availability of its new software for improved credit risk detection. Offering advanced analytical software that automatically analyses all customer and loan information throughout the...
Preocupada com o surto de pneumonia atípica que se tem registado em alguns países, a Ibervoice emitiu um comunicado no sentido de alertar o meio empresarial para a eventualidade de se virem a verificar rupturas de stock ao nível dos parques de auriculares,...
Details of the 5th annual Call Centre Expo UK conference have been revealed. Interactive half-day executive masterclasses, case-study led conference sessions and free-to-all daily keynote sessions will be presented by senior industry experts and will focus on the key...
Half of the Belgian respondents to a survey placed the same application on top of their desiderata lists: movie on demand. The idea of no longer having to rush out to the local video store to rent a movie, is clearly catching on. Ranked second, with 41 per cent, is...
