In November 2005 the city of Prague, Czech Republic, will host the Offshore Customer Management International Conference. The focus will be on the developing near- and far-shore opportunities presented by Central & Eastern Europe. Central and Eastern Europe has...
Altitude Software, an independent contact centre solutions vendor, announced that Altitude uCI has been selected by SITEL, a global provider of outsourced customer support services, for its global customer interaction management (CIM) needs. The two companies...
Ericsson and Avea signed contracts to expand GSM radio and core networks. This network expansion increases Avea’s coverage and traffic capacity, allowing the Turkish youngest operator to fulfill the needs of its increasing number of subscribers. Tayfun...
PT Bakrie Telecom, an Indonesian fixed wireless telephone and wireless data operator, is boosting the capacity and reach of its wireless network with new switching and radio access equipment from Nortel. ‘This current expansion will increase our...
BT has unveiled openreach, a new multi-billion pound business that will be responsible for the nationwide local BT network. openreach is set to become a familiar household name as it will contain BT’s field force of 25,000 engineers. These engineers make...
