Datapoint has implemented a new customer contact recording system for staff based in Virgin Atlantic Airways worldwide sales and service centres. Virgin Atlantic Airways believes that the solution will enable it to deal with customers in a more efficient and...
Edify Corporation announced it has joined forces with Purdue Universitys Center for Customer-Driven Quality to determine best practices for deploying speech recognition systems. ‘Speech is everywhere and call center professionals today are absorbing an...
Alcatel announced that it has been awarded a contract by Iceland Telecom to upgrade the operator’s broadband access network to cope with increased demand for Triple Play services, including IPTV, and ensure business continuity as the network scales up. ...
Philips y Microsoft han anunciado hoy la puesta en marcha de una serie de acuerdos no exclusivos a largo plazo para facilitar la transferencia de contenido de entretenimiento digital entre PC equipados con Windows y productos con semiconductores de la gama Nexperia de...
Sun Microsystems y Tarantella han alcanzado un acuerdo definitivo por el cual este último será adquirido por Sun por un precio de compra en efectivo de 0,90 dólares por acción o aproximadamente 25 millones de dólares por el total y la asunción de las opciones de...
