La ciudad de Amsterdam acogió los dias 21 y 22 de Febrero, la quinta edición del European Contact Center Exchange. El encuentro anual, con participación sujeta a invitación, buscó crear un espacio en el que se dieran cita el intercambio de ideas, la comparación de la...
A MasterCard e a mBlox estabeleceram uma parceria a nível mundial para integrar o serviço de mensagens móveis da mBlox no Aristion, o sistema de prevenção de Fraude da MasterCard. Esta nova solução torna-se o primeiro sistema global de detecção e alerta de fraude a...
Witness Systems has identified ten key issues that it believes will help drive contact centre workforce optimisation in 2005.According to the company, 2005 will see contact centre operators focus increasingly on the quality of agent performance and service provision,...
Verint Systems has announced that Orange, a division of France Telecom Group has selected Verint’s ULTRA solution to help enhance the quality of the service it provides to its customers in 10 contact centers across France. The Orange Group, based in...
