A new research by Datamonitor suggests speech-enabled self-service technology is set for call center growth. Recent Datamonitor studies have shown scope for businesses to reduce costs, improve bottom line results and increase customer satisfaction through the...
BT has signed a $5 million contract with Nortel to upgrade its contact centre infrastructure, that currently serves more than 500 business units across 124 sites in the UK. BT has announced it will apply Nortels Internet Protocol Telephony and contact Centre...
BT has established an agreement with its three joint venture partners in Albacom to increase its ownership in the company to 100%. BT will acquire the 74% that it does not already own, from ENI, BNL and Mediaset, for a minimum price of 116m. 100% ownership...
El Portal Centro de Contacto celebra, el próximo día 14 de Diciembre, en la Fundación Portuguesa de las Comunicaciones, su 5º Aniversario. Y dentro de este acto, Centro de Contacto España tiene su particular espacio al festejar su tercer año de existencia. Una...
La Asociación de grandes usuarios de Internet y de la Sociedad de la Información (Autelsi) ha realizado su entrega anual de galardones, con los que pretende fomentar el uso de las tecnologías. Estos premios nacen con el deseo de que ninguna iniciativa pública o...
