An Edify Customer Service Insight Paper that looks at the past, present and future of speech technologies in the call centre. In the early days of call centres, many operators extended their agent offering by developing self-service solutions based on...
InfoCall, the provider of outsourced customer support services in Bahrain, is implementing the Altitude uCI solution. Through this measure, the Company wants to power its new contact centre outsourcing operations. Adel Al Safar, Chairman of InfoCall, explained...
Ron Coleman has been appointed to the post of Head of Management Information Systems, at Garlands Call Centres. He was the former responsible for overseeing the Absence Management process for over 4,500 personnel as well as for generating key performance and absence...
El sindicado UGT de Tarragona presentará una propuesta para que Telefónica ubique en Tarragona el centro de investigación y desarrollo (I+D ) que tiene proyectado en Catalunya. De esta forma, este centro favorecería ‘la dinamización económica de la zona y...
The provider of contact center solutions, Concerto Software, has announced that it has acquired substantially all assets and certain liabilities of Dallas-based Positive Software Systems. Formerly a Concerto Software Technology Alliance Partner, PSS provides...
