Some 80 workers will be offered a proposal to leave Tecnomen, the Finnish unified messaging solutions manufacturer, according to a statement issued by Ilpo Uotila, Tecnomens President and CEO. Over the past two years Tecnomen has streamlined its operations in...
According to a new report issued by Mercer Human Resource Consulting, the minimum legal amount of severance payment shows a five-fold variation amongst some EU countries. France, Netherlands and the UK have the lowest figures, while workers in countries like...
A recent survey by ContactBabel, the call centre industry analysts, finds that the North of England and Scotland would be hit hardest by call centre job exports to India. The report, ‘UK Contact Centres in 2003’ finds that the UK call centre industry as a...
Cable & Wireless launched a new managed service that combines two of its industry IP-convergence solutions, IP Virtual Private Network with Quality of Service (IP-VPN QoS) for the WAN and IP Local Area Network (IP-LAN), to provide a service covered by a single...
Fluency Voice Technology, a provider of speech recognition applications for use in contact centres, announced that it is to acquire Vocalis, thereby creating the dominant player in UK speech recognition solutions. The combined group will have a prevalent position in...
Croft, a Newcastle-based ICT company, has installed an IT infrastructure at Garlands Call Centres’ new Middlesbrough site. The infrastructure, which includes new computing servers, switches, routers and PCs, currently serves 600 Garlands employees and is...
