BT Group and Cisco Systems have signed a letter of intent to jointly market and sell converged IP-based network services in Europe over the next few months. The two companies will develop and deploy IP services such as IP VPNs, IP telephony, and broadband teleworking...
IT REALLY HAPPENED A help desk agent received a call from a client having trouble with his print screen feature. After lots of discussion, a technician was dispatched to diagnose the problem. Heres the conversation: Client: My “print screen” feature...
IT REALLY HAPPENED A help desk agent received a call from a client having trouble with his print screen feature. After lots of discussion, a technician was dispatched to diagnose the problem. Heres the conversation: Client: My “print screen” feature...
BACK TO TYPING 101 Tech Support: You need to right-click on the desktop. Caller: OK Tech Support: Did you get a pop-up menu? Caller: No. Tech Support: OK, right-click again. Do you see a pop-up menu? Caller: No. Tech Support: OK, sir, can you tell me what you have...
A SENIOR MOMENT One evening I received a call from a very sweet elderly lady. Apparently her son had given her a computer along with our web site address so she could book airline tickets to visit him. I was expecting the typical request for help in navigating our web...
UK Post Office branches will sell a comprehensive range of financial services as part of a sweeping commercialisation of the UKs network of branches, Allan Leighton, chairman of Royal Mail revealed today at the National Federation of Subpostmasters conference in...
