Loyalty and Churn for Telecoms Operators is a 4- day conference and workshop examining the most significant issues for operators, in today’s competitive and saturated market. As customer acquisition reaches saturation point, building loyalty and minimising...
Organised by the Summit Circuit, the European Contact Centre Summit is a executive-level strategic educational forum, providing information and strategic vision to the European contact centre community. Any top executive involved in this industry has a great...
The UK contact centre workforce now stands at 867,000 agents, representing over 3.1 per cent of the UK working population and this figure is expected to rise over the next six months, with 43 per cent of contact centres anticipating a need to increase the number of...
The Western European discrete manufacturing industry continues to struggle with productivity and innovation, which is, in turn, impacting IT demand. As a result, IDC anticipates IT spending to decline by 3.1 per cent to $32 billion in 2003. IT spending in the discrete...
