Drugstore.com, inc. Garners Industry Recognition With Rapid Response to Customers KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, in July 9 announced that drugstore.com, inc.(NASDAQ: DSCM), the leading Internet retailer for health, beauty,...
by David Sims, CRMGuru.com Contributing Editor With thanks to CRMGuru.com In March 1998, Tim Horan, president of wine and spirits distributor Ed Phillips & Company of Eau Claire, Wisconsin wanted to plunge into sales automation, CRM, the whole deal....
wwww.centrodecontacto.com/EuropeContactCenter offers a wide range of contacts to get in touch with us: Editorial & International Management: Manuel Melo E-mail – Portuguese and Spanish Language Countries: manuel.melo@centrodecontacto.com E-mail...
by Hammer Technologies Thanks to CRMXchange.com In a recent survey of call center managers, 44% said that they had experienced a serious outage in their call center within the past twelve months. 32% had experienced a serious failure within the last six months....
