France Telecom announced the signature of an agreement with Telekomunikacja Polska (TP), following the offer from TP to France Telecom to acquire its 34% stake in their joint subsidiary, Centertel. The total cash consideration for the 34% stake is PLN 4.88 billion....
Donna Fluss, Principal at DMG Consulting, and author of ‘The Real-Time Contact Center’ has issued a white paper on Hosted Contact Center Recording and Quality Management: Doing It Right! Read it here. Em Foco – Opinião ...
Altitude Software, an independent contact centre solutions vendor, announced that Altitude uCI has been selected by SITEL, a leading global provider of outsourced customer support services, for its global customer interaction management (CIM) needs. The two...
Talisma, a global provider of Multi-channel Customer Interaction Management (CIM) solutions, has formed a strategic partnership with Hotcourses Ltd, the UKs publisher of guides and websites aimed at helping universities and colleges to recruit students. Working...
Avaya announced its industry-leading IP-based mobility and contact center solutions have been honored with awards from Business Communications Review (BCR) magazine and Miercom, a leading network consultancy and product test center. The awards were given in...
T – Mobile Slovakia and Siemens announced the launch of Europes first commercial mobile broadband service using Flarion Technologies FLASH-OFDM network technology. The service is available in selected areas of Bratislava, and in 19 other cities around...
