Conteúdos em Inglês

Verint Systems announced that EDF Energy, one of Europe’s energy suppliers is deploying Verint’s ULTRA solution to enhance the customer service it provides across its six contact centers in the UK.   EDF Energy is part of EDF Group, one of the largest energy...

Verint Systems announced the acquisition of Mercom Systems, Inc., a privately-held provider of interaction recording and performance evaluation solutions for small-to-midsize enterprises with contacts centers. Mercom has approximately 60 employees and is headquartered...

Alcatel has been selected by Telbios, an Italian provider of health-care services, to provide an innovative solution to deliver video assistance and remote monitoring. Residential telemedicine services, currently under validation at the Istituto Scientifico...

BT has announced the launch of a new service within its Application Assured Infrastructure (AAI) (1) suite. The Applications Optimisation Service (AOS) is an enhancement to the continuous performance management element of AAI, which provides customers with greater...

The European Investment Bank is providing a USD 51.2 million loan to Telefónica Móviles S.A. for investment in a new mobile network operating in the GSM standard.   The rollout of the GSM network will extend coverage into areas of the country, which have not been...

Witness Systems has surpassed its 1,000th worldwide customer site deployment of Impact 360 IP Recording in a Cisco Systems Unified Contact Centre environment.   Witness Systems' Impact 360 IP Recording solution allows customers to record, categorise, notify and...

A customer survey conducted within the South Hams district of Devon has revealed that customer satisfaction has risen and abandoned call rates fallen since the introduction of a customer contact centre in October 2005.   “We’re extremely pleased with the results...

ntl:Telewest has selected Ericsson as a technology and services partner to help with developments to its telephone network using VoIP technology.   A 5-year agreement has been signed by the two companies. The initial phase of the agreement is to help build a...

NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center. The IEX and Performix acquisitions, the latter of which was completed on...

NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center. The IEX and Performix acquisitions, the latter of which was completed on...

NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center. The IEX and Performix acquisitions, the latter of which was completed on...

NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center. The IEX and Performix acquisitions, the latter of which was completed on...

NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center.   The IEX and Performix acquisitions, the latter of which was...

Motorola announced that the Portuguese government has awarded the Motorola Consortium the SIRESP (Integrated System of Portugal’s Emergency and Security Networks) project for the implementation of the Portuguese Ministry of Interior’s nationwide TETRA (TErrestrial...

More than half of Brits (54%) are making money by selling items online says the poll of over 1,000 adults commissioned by Orange Broadband to mark its current free broadband offer.   They've made a total of £8.5bn1 nationwide in the past year alone - that's a...

New research by BT shows that the majority of small and medium-sized businesses view overall value for money as the most important factor when considering office technology and telecoms services.   The "Switching Survey" was conducted by market research agency...

The first article in this series described the utilitarian customer and the manner in which companies address his needs through self-service applications. However, despite their best efforts to delight the customer through the web, companies have rarely succeeded in...

Ericsson and Norwegian operator Telenor have signed a global frame agreement for the supply of microwave transmission solutions. The two year contract is an expansion of the existing partnership and covers all majority-owned Telenor group affiliates worldwide.  ...

KTF, one of South Korea’s cellular providers, has launched a next-generation ultra-high speed 3.5G wireless network in Seoul and cities across South Korea using wireless broadband technology from LG-Nortel. The network supports advanced handset capabilities including...

Nokia has won a managed services and 3G/HSPA network deal with mobily, a brand of Etihad Etisalat Company (EEC), in Saudi Arabia. Under the agreement, Nokia will provide as a managed service (build-operate-transfer) network optimization, operation and maintenance,...

One in five UK employees feels insecure in their job because of the risk it will be 'offshored' to a low-cost country such as India or China, while two in five say that they feel less secure in their jobs than they did three years ago, according to new research from...

Coaching contact center agents yields impressive results – it enhances the customer experience and empowers supervisors and agents. It is the training method preferred by agents and yields timely and quantifiable benefits. Real-time coaching has the added advantage of...

Nortel announced a new portfolio of voice, data and wireless products designed to help small and medium businesses (SMB) boost employee productivity and satisfaction, streamline business operations and costs, and deliver superior customer service.The portfolio will be...

O2 UK has signed a two year managed service contract extension for the use of the Intervoice Messaging Gateway.   Using the Intervoice Messaging Gateway, O2 UK will continue to offer revenue generating services to its high value customers that promote call...

Wicom Communications announced that Competence Call Center is bringing together its German, Austrian and Swiss operations into one virtual call center with the help of its Communication Server Suite.   The Competence Call Center’s 250 employees in the German...