2007 could be the year of the agent. New research conducted by Genesys Telecommunications Laboratories, an Alcatel-Lucent company (NYSE: ALA, Paris: CGEP.PA), in conjuction with its InterActs partner Silver Lining Solutions, shows that over 80 per cent of UK contact...
Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), was awarded Frost & Sullivans most recent Market Leadership Awards for Hosted Contact Centre Solutions in all three major geographic regions Asia Pacific for 2006...
Aspect Software, Inc., the world’s largest company solely focused on the contact center, today announced the release of Web Powered Agent(tm) 10.1, an industry-leading thin-client agent desktop for Aspect(r) Spectrum(r) ACD, a complete inbound solution that...
A Siemens Networks S.A. e a APDC (Associação Portuguesa para o Desenvolvimento das Comunicações) elegeram a COLLAB projecto One Contact como vencedora do Prémio Inovação, que foi entregue dia 21 de Dezembro, nas instalações da Siemens Networks S.A, em Alfragide....
‘What would you do if I could provide you with a new business model that would allow you to meet all of your financial goals without ever needing to deal with a single customer? Would you still be attending this presentation, looking for ways to excite and...
